Fail install Virtual Server (Hyper-V)

Last post 07-31-2017, 9:04 AM by SUI. 1 replies.
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  • Fail install Virtual Server (Hyper-V)
    Posted: 07-30-2017, 8:53 AM

    Hi all

    The problem is install manual Virutal Server (OS 2012, Hyper-V).

    In step Resgiter client with Comserve show error " Failed to update client information on CommServe (Error) Operation (Install_Client) failed. Please check Commserve log file for more information"

    And this is log file

    4288  4     07/30 19:50:27 ### ### ### - Instance log path: C:\Program Files\Commvault\ContentStore\Log Files
    4288 4 07/30 19:50:27 ### ### ### - The setup is running in non-bootstrap mode
    4288 4 07/30 19:50:27 ### ### ### - ##########################################################################
    4288 4 07/30 19:50:27 ### ### ### - ## Installation STARTED ##
    4288 4 07/30 19:50:27 ### ### ### - ##########################################################################
    4288 4 07/30 19:50:27 ### ### ### - Media Version:[11.80.50.0], ServicePack:[5], TransactionId:[325501]
    4288 4 07/30 19:50:28 ### ### ### - CommandLine: "D:\Source\Commvalt\source_WinX64\Setup.exe" -burn.unelevated BurnPipe.{D318D301-5984-4CD2-9215-C803B6CF0C93} {6F115494-0FC2-4E76-B965-E7D14F19DEF0} 3252
    4288 4 07/30 19:50:28 ### ### ### - Unfinished install detected ...
    4288 4 07/30 19:50:28 ### ### ### - The version being installed: 11.80.50.0 is same as the previously used version: 11.80.50.0.
    4288 4 07/30 19:50:31 ### ### ### - Starting resume install steps...
    4288 4 07/30 19:50:31 ### ### ### - Selected instance: [Instance001].
    4288 4 07/30 19:50:31 ### ### ### - Dialog:[Welcome to Commvault setup], UserAnswer:[Resume install].
    4288 4 07/30 19:50:31 ### ### ### - Mongo DB not found on the current machine
    4288 1 07/30 19:50:31 ### ### ### - Checking if required third-party packages are installed...
    4288 9 07/30 19:50:32 ### ### ### - Stopping service GxClMgrS(Instance001) ...
    4288 9 07/30 19:50:32 ### ### ### - Stopping service GxVssProv(Instance001) ...
    4288 9 07/30 19:50:32 ### ### ### - Stopping service GxVssHWProv(Instance001) ...
    4288 9 07/30 19:50:32 ### ### ### - Stopping service GxCVD(Instance001) ...
    4288 9 07/30 19:50:32 ### ### ### - Stopped all Commvault services.
    4288 9 07/30 19:50:32 ### ### ### - Wait for 15 seconds to allow processes running from Base folder to finish.
    4288 9 07/30 19:50:47 ### ### ### - Waiting for all dedupe processes to shut down ...
    4288 9 07/30 19:50:47 ### ### ### - No dedupe processes are running
    4288 9 07/30 19:50:47 ### ### ### - Killing all running processes from install directory ...
    4288 9 07/30 19:50:48 ### ### ### - Successfully killed processes for [java.exe]
    4288 9 07/30 19:50:48 ### ### ### - Successfully killed processes for [javaw.exe]
    4288 9 07/30 19:50:48 ### ### ### - Successfully killed processes for [Python.exe]
    4288 9 07/30 19:50:48 ### ### ### - Successfully killed processes running from folder [C:\Program Files\Commvault\ContentStore]
    4288 9 07/30 19:50:48 ### ### ### - Disconnecting network handles from folder [C:\Program Files\Commvault\ContentStore]
    4288 9 07/30 19:50:48 ### ### ### - Successfully disconnected network handles for [C:\Program Files\Commvault\ContentStore]
    4288 4 07/30 19:50:50 ### ### ### - Starting configuration steps...
    5824 1 07/30 19:50:50 ### ### ### - --------------------- Install Configuration STARTED ----------------------
    5824 1 07/30 19:50:51 ### ### ### - CommandLine: "C:\Program Files\Commvault\ContentStore\Base\ConfigureClientTool.exe"
    5824 1 07/30 19:50:51 ### ### ### - Application Culture is set to en-US
    5824 5 07/30 19:50:52 ### ### ### - Check firewall configuration: CommServe client name = '', CommServe host name = 'comserver.unibenfoods.local', FwHosts = 'C:\Program Files\Commvault\ContentStore\Base\FwHosts.txt', FwConfigInstall = 'C:\Program Files\Commvault\ContentStore\Base\FwConfigInstall.txt', FwConfig = 'C:\Program Files\Commvault\ContentStore\Base\FwConfig.txt', FwConfigLocal = 'C:\Program Files\Commvault\ContentStore\Base\FwConfigLocal.txt'.
    5824 5 07/30 19:50:52 ### ### ### - Not starting firewall daemon: bFirewall=False, bFirewallStarted=False, bServerSelected=False, bServerInstalled=false
    5824 1 07/30 19:50:53 ### ### ### - Dialog:[Additional Configuration], UserAnswer:[ClientGroup: Hyper-V, StoragePolicy: STG_Policy_HM, SubClientPolicy: ].
    5824 5 07/30 19:50:54 ### ### ### - Updating client information on CommServe...
    5824 5 07/30 19:51:00 ### ### ### - Warning: SIM response contains an Error/Warning.
    5824 5 07/30 19:51:00 ### ### ### - Warning: Failed to update the client information on Commserve.
    5824 1 07/30 19:51:00 ### ### ### - Server Error: (Error) Operation [INSTALL_CLIENT] failed. Please check CommServe log files for more information. [67109608].
    5824 1 07/30 19:51:00 ### ### ### - Set application exit code=[SIMOperationFailed]
    Please help
    Best regards
  • Re: Fail install Virtual Server (Hyper-V)
    Posted: 07-31-2017, 9:04 AM

    Can you please send us CvInstallMgr.log from CommServe?

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