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Registry Component Failed Unsuccessful Backup

Last post 04-18-2013, 4:43 PM by Jen E.. 1 replies.
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  • Registry Component Failed Unsuccessful Backup
    Posted: 04-18-2013, 11:19 AM

    Can someone help me out with this?  I can't seem to find any info.  I saw one thread that had links to expired articles.

     

    11912 2fd0 04/16 23:54:02 45757 FsBackupTw::BackupComponentTemplate[Registry]() - -------------------------------------------------------------------->>>
    11912 2fd0 04/16 23:54:02 45757 FsBackupTw::BackupComponentTemplate[Registry]() - Backing up [Registry]
    11912 2fd0 04/16 23:54:02 45757 FsBackupTw::BackupComponentTemplate[Registry]() - -------------------------------------------------------------------->>>
    11912 2fd0 04/16 23:54:02 45757 Entering [CRegistryWriterBackup::Backup]
    11912 2fd0 04/16 23:54:02 45757 Entering [CRegistryWriterBackup::WriterBackup]
    11912 2fd0 04/16 23:54:02 45757 ClientHives::getUserHivePaths() - Failed to check if user hive [C:\Users\Sharepointtcd\NTUSER.DAT] exists, code [3]
    11912 2fd0 04/16 23:54:02 45757 ClientHives::getUserHivePaths() - Failed to check if user hive [C:\Users\phalvors\NTUSER.DAT] exists, code [3]
    11912 2fd0 04/16 23:54:02 45757 ClientHives::getUserHivePaths() - Failed to check if user hive [C:\Users\lvrasmus\NTUSER.DAT] exists, code [3]
    11912 2fd0 04/16 23:54:02 45757 ClientHives::getUserHivePaths() - Failed to check if user hive [C:\Users\SHAREPOINT\NTUSER.DAT] exists, code [3]
    11912 2fd0 04/16 23:54:02 45757 Entering [CRegistryWriterBackup::GetWriterFiles]
    11912 2fd0 04/16 23:54:02 45757 Entering [CRegistryWriterBackup::GetWriterFilesByType]
    11912 2fd0 04/16 23:54:02 45757 Entering [CRegistryWriterBackup::GetWriterFilesByType]
    11912 2fd0 04/16 23:54:02 45757 Entering [CRegistryWriterBackup::GetWriterFilesByType]
    11912 2fd0 04/16 23:54:02 45757 CRegistryWriterBackup::GetWriterFilesByType() - args.snap->GetSnapshotPath(bstrPath.m_str, shadowVol) - [FAILED] 0x80004005
    11912 2fd0 04/16 23:54:02 45757 CRegistryWriterBackup::GetWriterFiles() - GetWriterFilesByType(comp, CVFILE_NORMAL, cFiles, args, files) - [FAILED] 0x80004005
    11912 2fd0 04/16 23:54:02 45757 CRegistryWriterBackup::WriterBackup() - GetWriterFiles(args, files) - [FAILED] 0x80004005
    11912 2fd0 04/16 23:54:02 45757 FsBackupTw::BackupComponentTemplate[Registry]() - ---------------------------------------------------------------->>>
    11912 2fd0 04/16 23:54:02 45757 FsBackupTw::BackupComponentTemplate[Registry]() - Failed to backup [Registry]
    11912 2fd0 04/16 23:54:02 45757 FsBackupTw::BackupComponentTemplate[Registry]() - ---------------------------------------------------------------->>>
    11912 2fd0 04/16 23:54:02 45757 FsBackupTw::DoSystemStateBackup() - Critical error detected in component [Registry]. Failing system state backup
    11912 2fd0 04/16 23:54:02 45757 ::UpdateOSInfo() - Updating OS Version and Hotfix information
    11912 2fd0 04/16 23:54:02 45757 ::UpdateOSInfo() - Use WMI to get hotfix information
    11912 2fd0 04/16 23:54:13 45757 PrintReport() - Component                           Method        Status
    11912 2fd0 04/16 23:54:13 45757 PrintReport() - ---------                           ------        ------
    11912 2fd0 04/16 23:54:13 45757 PrintReport() - Registry                            Writer        Failed

  • Re: Registry Component Failed Unsuccessful Backup
    Posted: 04-18-2013, 4:43 PM

    Looks like you might be having an issue creating the VSS snapshot.

    11912 2fd0 04/16 23:54:02 45757 CRegistryWriterBackup::GetWriterFilesByType() - args.snap->GetSnapshotPath(bstrPath.m_str, shadowVol) - [FAILED] 0x80004005

    Check if there are any releated Windows Event errors and ensure that there is adequate space on the drive.

    If you see Windows errors similar to the following: [DESCRIPTION] The oldest shadow copy of volume C: was deleted to keep disk space usage for shadow copies of volume C: below the user defined limit.

     I recommend that you increase the shadow copy space on the drive for each volume on the machine. 

    Right click on the volume>Configure Shadow Copies and set the limit for shadow storage on the Volume to either no limit, a larger limit or put it on a volume that you can set it to no limit.

     If it continues to fail after that, then it is recommended to open a support ticket so a technician can review the full log set and continue troubleshooting with you.


    Thank you,
    CommVault Customer Support
    24/7 Support Hotline#: 1.877.780.3077

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