Restore failing to remote Linux client

Last post 08-12-2010, 2:12 PM by Scott A. Zeiders. 2 replies.
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  • Restore failing to remote Linux client
    Posted: 08-12-2010, 12:58 PM

    I'm attempting to restore to a remote client, and it's failing with  Error Code: [10:12]
    Description: network reader unable to connect back to the network writer. Please check the name resolution on the client and the MediaAgent.

    I'm able to resolve the names of both the MA, and client, and I'm able to cvping in both directions.  Does anyone have any ideas?

    Thanks

  • Re: Restore failing to remote Linux client
    Posted: 08-12-2010, 2:05 PM
    • efg is not online. Last active: 10-16-2019, 2:21 PM efg
    • Top 10 Contributor
    • Joined on 02-02-2010
    • CommVault Tinton Falls NJ
    • Master
    • Points 1,678

    Hi Scott,

     

    Do backups run OK from the server you are restoring to?  (just to check if the data can flow ok in the opposite direction) Also if you have more than one network interface on either the MA or the client, it could be that the service is binding to the wrong interface. Have you tried setting up DIP (Data Interface Pairs) yet between the MA and client?  The handshaking that takes place between the client and MA are different from backup to restore.  One more thing you can try would be to replace the host names with the actual IP addresses (in case DNS may resolve to two different IP addresses) I have actually seen this at some sites!

     

    --Ernie


    Ernst F. Graeler
    Senior Engineer III
    Development
  • Re: Restore failing to remote Linux client
    Posted: 08-12-2010, 2:12 PM

    Thanks Ernie.  I finally got someone form support to call.  We added data interface pairs using the IP.  The restore is now running.

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