End of Life for Version 7

Last post 11-03-2010, 9:22 AM by colman. 4 replies.
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  • End of Life for Version 7
    Posted: 11-03-2010, 7:10 AM

    Any ideas of when support will end for version 7? 

  • Re: End of Life for Version 7
    Posted: 11-03-2010, 9:00 AM

    6.1 went EOL on FEB 1 2010, so 7.0 still has plenty of life in it.  CV typically sends out a memo with the EOL information, as the time approaches.

     

  • Re: End of Life for Version 7
    Posted: 11-03-2010, 9:09 AM

    Thank you!

  • Re: End of Life for Version 7
    Posted: 11-03-2010, 9:20 AM

    Hello colman,

    To expand on Vincenzo's point we certainly will notify you when EOL begins. When a version is EOL'd a sixth month countdown begins for full product support (i.e bug fixes). After that period ends we will continue to support the product for an additional six months within our call centers.

    However, if you have a valid maintenance contract and are still running an older version of the product we will provide best effort support but will not be able to engage our engineering staff.

    Hope this answers your question.

  • Re: End of Life for Version 7
    Posted: 11-03-2010, 9:22 AM

    Thank you - I appreciate it.

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