Backup Job pending at 80%

Last post 08-03-2015, 5:06 AM by sandeepk. 2 replies.
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  • Backup Job pending at 80%
    Posted: 07-29-2015, 4:53 AM

    Hi Team,


    We are taking sap oracle archive logs backup and this job is pending at 80% with below error


    error code: 19:1335

    Oracle Backup [getProtocolVersion()Failed Version is invalid]

    also i have check client commnuication but client is showing not ready. we have restart all services but no luck. this sap oracle is on windows2k8.

    Not Ready. 1. Communication failure between Client and the CommServe. Error returned is:Internal error occurred -1073741502. Please retry the operation. 2. Communication failure between MediaAgent and CommServe. Error returned is:Internal error occurred -1073741502. Please retry the operation.


    please help me asap.



    Sandeep K

  • Re: Backup Job pending at 80%
    Posted: 08-03-2015, 2:01 AM

    May I request you open a support ticket, as we will require a number of other items to investigate this. The output you provided won't be enough.

    I'd also recommend upon opening the ticket, that you run a simpana log collection that includes the Commserve, MediaAgent and Client. Submit these along with quoting the jobid.

    Manually have the SAP admin archive up the contents of the following 2 paths for the SAP instance, and provide these too;




  • Re: Backup Job pending at 80%
    Posted: 08-03-2015, 5:06 AM

    HI Michael,

    I had open case also required logs submitted. but no solution to this. Also, we don't get proper reason on this issue.
    so we have restarted the oracle server now issue is resolved.




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