Thank you to all who have replied..
In order of posts with questions:
1. Version in top right of screen
I am not certain what version you are referring to. I can select Simpana V9 as the software.
that works successfully. I can change it to v8 and back again without issues.
2.Clear the temporary internet files
Files cleared and IE restarted, no change
3.We run a citrix environment mainly here.
I have tried from various citrix servers all running java client 6-17
I have also tried from a non citrix server and my laptop (which is only running Jre6-7.)
I have also tried safari which give a slightly different result
Too many redirects occurred trying to open “http://commvault.custhelp.com/ci/pta/login/redirect/home/p_li/cF9saV9wYXNzd2Q9JUB4RGp6MzAtbSZwX3VzZXJpZD1nY2hhbG1lcnNAYWx3aW5kbD0*”. This might occur if you open a page that is redirected to open another page which then is redirected to open the original page
(I have taken some characters out of the long string as it is must be a session id or similar)
Is it possible there is a problem with links between my maintenance advantage login and other site details (i.e. support permissions)?