PopupInput gui timeout

Last post 11-11-2015, 9:03 AM by Kay. 2 replies.
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  • PopupInput gui timeout
    Posted: 11-10-2015, 6:33 AM
    • Kay is not online. Last active: 2019-05-03, 5:32 AM Kay
    • Top 500 Contributor
    • Joined on 10-28-2013
    • Essen
    • Novice
    • Points 87

    Hello,

    a ForEach loop is checking a CSDBQuery result list line by line. Some lines requests user input by PopupInput. If the times between the PopupInputs is less than 2 minutes the workflow completes successfully. But 2 minutes after the last PopupInput the gui terminates with a timeout, the loop continue but stuck if an additional PopupInput is required (no gui handle).
    Increasing the timeout value of the PopupInput will not fix the issue as this value will affect only the waiting time for the user input. The problem is the gui timeout between tha last (completed) PopupInput and the following.

    commvault.net.XMLServerObject getMessage
    INFO: <?xml version="1.0" encoding="UTF-8" standalone="no"?>
    <EVGui_GenericResp errorCode="-1" errorMessage="Time Out to receive Workflow response"/>
    DatabaseMessage         : SEVERE: failed to set WFCommunicator event [2BE9AD30-7E87-4C26-9ACD-8A73523C26A6], messageId [1642], errorCode [2]

    Question: Is ist possible to increase the 2 minute gui timeout?

    Thanks, Kay

  • Re: PopupInput gui timeout
    Posted: 11-10-2015, 9:17 AM

    You can increase the timeout (in seconds) with the registry setting

    HKEY_LOCAL_MACHINE\SOFTWARE\CommVault Systems\Galaxy\InstanceXXX\Database\nWFRESPONSETIMEOUT

  • Re: PopupInput gui timeout
    Posted: 11-11-2015, 9:03 AM
    • Kay is not online. Last active: 2019-05-03, 5:32 AM Kay
    • Top 500 Contributor
    • Joined on 10-28-2013
    • Essen
    • Novice
    • Points 87

    Thanks, this is the values I was locking for.

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