Commvault 8, ESXi 4.1 - CVMDiskInfo::Dispatch_VixDiskLib_Open() - VixDiskLib_Open failed

Last post 11-15-2010, 8:40 AM by Vincenzo_Basolino. 1 replies.
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  • Commvault 8, ESXi 4.1 - CVMDiskInfo::Dispatch_VixDiskLib_Open() - VixDiskLib_Open failed
    Posted: 11-15-2010, 7:41 AM

    Hi,

    I'm using Commvault 8 with ESXi 4.1.  Couldn't get my my Windows 2003 R2 VM to be backup.  In the log, I see error "...CVMDiskInfo::Dispatch_VixDiskLib_Open() - VixDiskLib_Open failed Err=d You do not have access rights to this file...".

    Does anyone know what the problem could be?  Thanks in advance for any advice Wink

    ----------

    An extract of the log is as follows:

    4252 1170 11/15 17:55:08 883 CVMWareInfo::_MountVM_VCB4() - Connecting to VM [VCenter-Update-Mgr] config [[APP3-DS] VCenter-Update-Mgr/VCenter-Update-Mgr.vmx] MoRef [vm-3183] for disk access

    4252 1170 11/15 17:55:08 883 CVMDiskInfo::Connect() - Selecting default transport mode: san

    4252 1410 11/15 17:55:08 883 CVMDiskInfo::_VixDiskLibThread() - Calling VixDiskLib_Connect for thread 1170

    4252 1410 11/15 17:55:10 883 CVMDiskInfo::_VixDiskLibThread() - Completed VixDiskLib_Connect for thread 1170

    4252 1170 11/15 17:55:10 883 CVMDiskInfo::Connect() - Connected to VM [VCenter-Update-Mgr] Guid [4203a629-5d0c-61a9-afb1-1ca6740cc6e9]

    4252 1170 11/15 17:55:10 883 CVMWareInfo::_MountVM_VCB4() - Opening Disk [[APP3-DS] VCenter-Update-Mgr/VCenter-Update-Mgr.vmdk] as [VCenter-Update-Mgr.vmdk]

    4252 1170 11/15 17:55:10 883 CVMDiskInfo::OpenDisk() - Opening disk [VCenter-Update-Mgr.vmdk] on VM [VCenter-Update-Mgr] flags [ Readonly ]

    4252 1410 11/15 17:55:10 883 CVMDiskInfo::_VixDiskLibThread() - Calling VixDiskLib_Open for thread 1170

    4252 1410 11/15 17:55:14 883 CVMDiskInfo::_VixDiskLibThread() - Completed VixDiskLib_Open for thread 1170

    4252 1170 11/15 17:55:14 883 CVMDiskInfo::Dispatch_VixDiskLib_Open() - VixDiskLib_Open failed Err=d You do not have access rights to this file

    4252 1170 11/15 17:55:14 883 CVMWareInfo::_MountVM_VCB4() - Failed to Open Disk [[APP3-DS] VCenter-Update-Mgr/VCenter-Update-Mgr.vmdk]

    4252 1170 11/15 17:55:14 883 CVMWareInfo::_MountVM_VCB4() - Opening Disk [[APP3-DS] VCenter-Update-Mgr/VCenter-Update-Mgr_1.vmdk] as [VCenter-Update-Mgr_1.vmdk]

    4252 1170 11/15 17:55:14 883 CVMDiskInfo::OpenDisk() - Opening disk [VCenter-Update-Mgr_1.vmdk] on VM [VCenter-Update-Mgr] flags [ Readonly ]

    4252 1410 11/15 17:55:14 883 CVMDiskInfo::_VixDiskLibThread() - Calling VixDiskLib_Open for thread 1170

    4252 1410 11/15 17:55:16 883 CVMDiskInfo::_VixDiskLibThread() - Completed VixDiskLib_Open for thread 1170

    4252 1170 11/15 17:55:16 883 CVMDiskInfo::Dispatch_VixDiskLib_Open() - VixDiskLib_Open failed Err=d You do not have access rights to this file

    4252 1170 11/15 17:55:16 883 CVMWareInfo::_MountVM_VCB4() - Failed to Open Disk [[APP3-DS] VCenter-Update-Mgr/VCenter-Update-Mgr_1.vmdk]

    4252 1170 11/15 17:55:16 883 CVMWareInfo::_MountVM_VCB4() - Unable to open any disks on VM VCenter-Update-Mgr 2 attempted

    4252 1170 11/15 17:55:16 883 CVMWareInfo::MountVM() - MountVM_VCB4() failed!!

  • Re: Commvault 8, ESXi 4.1 - CVMDiskInfo::Dispatch_VixDiskLib_Open() - VixDiskLib_Open failed
    Posted: 11-15-2010, 8:40 AM

    Is this a 2008 machine?  Can you try the enableUUID key as found here:

    http://sso.forum.commvault.com/forums/3777/ShowThread.aspx#3777

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