Restore/Backup of Oracle Log Files no progression - Simpana V9

Last post 05-17-2019, 7:09 AM by Lukas_S. 2 replies.
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  • Restore/Backup of Oracle Log Files no progression - Simpana V9
    Posted: 08-25-2016, 9:30 AM

    Hi everyone,

    I do have a problem at a customer side. We cannot perform a backup or restore, job is starting, but goes to a pending state without any progression. Customer is using Simpana version 9.

    Here are some log cuts and what I've found out:

     

    5764 2530 08/25 10:46:27 468795 OraAgentBase::Initialize1() - m_totalBytesDiff=[104857600].
     5764 2530 08/25 10:46:27 468795 OraAgentBase::Initialize1() - secondsToWait=30 mode=0 m_backup=2.
     5764 2530 08/25 10:46:27 468795 OraAgentBase::JobObjectInitialize() - [468795] getting the new m_jobObject for CommServer=<XXX.XXX.10.119>
     5764 2530 08/25 10:46:27 468795 ::Initialize2() - dataAgentAttach-> ClientHostName=XXX.XXX.10.241 ServerHostName=XXX.XXX.10.119
     5764 2530 08/25 10:46:27 468795 ::JobControlInitialize() - [468795] getting the new m_jobControl for CommServer=<XXX.XXX.10.119>...
     5764 2530 08/25 10:46:27 468795 ::JobControlInitialize() - m_jobControl.init(CONTROL) 468795:3:1...
     5764 2530 08/25 10:46:27 468795 Init() - Initializing job control [token=468795:3:1,cn=XXXXXXXX], serverName [XXX.XXX.10.119], ControlFlag [1], Job Id [468795]
     5764 2530 08/25 10:46:28 468795 CVJobCtrlLog::registerProcess(): successfuly created file [C:\Program Files\CommVault\Galaxy\Base\JobControl\5.764]
     5764 2530 08/25 10:46:28 468795 ::RecvOraParams() - set JM JMBKP_ORACLE_RMAN_CUSTOMSCRIPT_BKP 8
     5764 2530 08/25 10:46:28 468795 ::BrowseInit() - Initialize0(oraUser[XXXXXX] oraHome=[C:\oracle\XXX\XXX] oraSID=[XXX])

     5764 2530 08/25 10:46:28 468795 ::GetNlsLang() - fetching registry key NLS_LANG
     5764 2530 08/25 10:46:28 468795 ::GetNlsLang() - registry key NLS_LANG not set therefore setting NLS_LANG to American_America.US7ASCII
     5764 2530 08/25 10:46:28 468795 ::RunBrowse() - GetInfo(oraObjNameList=[B O])

     5764 2530 08/25 10:46:28 468795 OraObject::GetOraMode() - strictSID = 0
     5764 2530 08/25 10:46:28 468795 OraChildProcess::Initialize() - enter
     5764 2530 08/25 10:46:28 468795 OraChildProcess::ReadBuf() - ReadFile: LastError=109
     5764 2530 08/25 10:46:28 468795 OraChildProcess::Wait() - Child OK
     5764 2530 08/25 10:46:28 468795 OraChildProcess::Finalize() - start
     5764 2530 08/25 10:46:28 468795 OraChildProcess::~OraChildProcess() - enter
     5764 2530 08/25 10:46:28 468795 OraChildProcess::~OraChildProcess() - exit
     5764 2530 08/25 10:46:28 468795 OraObject::GetOraMode() - oraMode = READ WRITE.
     5764 2530 08/25 10:46:28 468795 OraChildProcess::Initialize() - enter
     5764 2530 08/25 10:46:28 468795 OraChildProcess::ReadBuf() - ReadFile: LastError=109
     5764 2530 08/25 10:46:28 468795 OraChildProcess::Wait() - Child OK
     5764 2530 08/25 10:46:28 468795 OraChildProcess::Finalize() - start
     5764 2530 08/25 10:46:28 468795 OraChildProcess::~OraChildProcess() - enter
     5764 2530 08/25 10:46:28 468795 OraChildProcess::~OraChildProcess() - exit
     5764 2530 08/25 10:46:28 468795 OraObject::CheckSid() - Galaxy Oracle SID[XXX] equals Oracle SID [XXX].
     5764 2530 08/25 10:46:28 468795 OraChildProcess::Initialize() - enter
     5764 2530 08/25 10:46:28 468795 OraChildProcess::ReadBuf() - ReadFile: LastError=109
     5764 2530 08/25 10:46:28 468795 OraChildProcess::Wait() - Child OK
     5764 2530 08/25 10:46:28 468795 OraChildProcess::Finalize() - start
     5764 2530 08/25 10:46:28 468795 OraChildProcess::~OraChildProcess() - enter
     5764 2530 08/25 10:46:28 468795 OraChildProcess::~OraChildProcess() - exit
     5764 2530 08/25 10:46:28 468795 OraObject::GetVersion() - Oracle Instance Version is [XXX.XXX.XXX.4.0]
     5764 2530 08/25 10:46:28 468795 OraChildProcess::Initialize() - enter
     5764 2530 08/25 10:46:28 468795 OraChildProcess::ReadBuf() - ReadFile: LastError=109
     5764 2530 08/25 10:46:28 468795 OraChildProcess::Wait() - Child OK
     5764 2530 08/25 10:46:28 468795 OraChildProcess::Finalize() - start
     5764 2530 08/25 10:46:28 468795 OraObject::ParseReturn() -  m_oraDbRole : [PRIMARY]

     5764 2530 08/25 10:46:28 468795 OraChildProcess::~OraChildProcess() - enter
     5764 2530 08/25 10:46:28 468795 OraChildProcess::~OraChildProcess() - exit
     5764 2530 08/25 10:46:28 468795 OraObject::GetDbRole() - Oracle Instance Role is [PRIMARY]
     5764 2530 08/25 10:46:28 468795 OraObject::GetOraMode() - 64bit oracle 1
     5764 2530 08/25 10:46:28 468795 JRCACHEDIR: job 468795 creating 'C:\Program Files\CommVault\Galaxy\iDataAgent\JobResults\CV_JobResults\2\0\468795'
     5764 2530 08/25 10:46:28 468795 ::RecvRmanScript() - receiving:OraRmanScript...
     5764 2530 08/25 10:46:29 468795 ::RecvRmanScript() - RmanName=[] RmanService=[]
     5764 2530 08/25 10:46:29 468795 ExecuteAction() - Total rman block to execute : 1
     5764 2530 08/25 10:46:29 468795 ExecuteAction() - jobToken [468795:3:1] Previous Phase Num [0] Rman Block Num [0].
     5764 2530 08/25 10:46:29 468795 ExecuteAction() - Executing rman block no :1 from rman script.
     5764 2530 08/25 10:46:29 468795 ::RunRman() - enter
     5764 2530 08/25 10:46:29 468795 ::VerifyOraVersion() - Loading DLL = C:\Program Files\CommVault\Galaxy\Base\ORASBT.dll
     5764 2530 08/25 10:46:29 468795 ::VerifyOraVersion() -  Running Version = 9.0.0(BUILD84)
      Install Version = 9.0.0(BUILD84)
     5764 2530 08/25 10:46:29 468795 ::GetNlsLang() - fetching registry key NLS_LANG
     5764 2530 08/25 10:46:29 468795 ::GetNlsLang() - registry key NLS_LANG not set therefore setting NLS_LANG to American_America.US7ASCII
     5764 2530 08/25 10:46:29 468795 OraChildProcess::Initialize() - enter
     5764 2530 08/25 10:46:29 468795 OraChildProcess::BeginWait() - Rman thread with HNDL=2d8 TID=4476 EC=259 was created
     5764 117c 08/25 10:46:29 468795 OraChildProcess::WaitThread() - start: thread Id=4476
     5764 2530 08/25 10:46:29 468795 ::RunRman() - SendMsgToOA msgType=ORA_MSG_RMAN_START
     5764 2530 08/25 10:46:32 468795 OraAgentBase::DisconnectFromSrvOraAgent() - disconnect from Srv Ora Agent
     5764 2530 08/25 10:46:34 468795 OraAgentBase::DisconnectFromSrvOraAgent() - delete m_cvsOA...
     5764 2530 08/25 10:46:34 468795 OraAgentBase::DisconnectFromSrvOraAgent() - after delete m_cvsOA.
     5764 2530 08/25 10:46:34 468795 ::RunRman() - getting new OraSbtJobUnit ...
     5764 2530 08/25 10:46:34 468795 OraSbtJobUnit::OraSbtJobUnit() - enter.
     5764 2530 08/25 10:46:34 468795 OraSbtJobUnit::Init() - [468795] enter.
     5764 2530 08/25 10:46:34 468795 OraSbtJobUnit::Init() - Control thread was not started
     5764 2530 08/25 10:46:34 468795 OraSbtJobUnit::Init() - OraSbtSrvcDATA468795
     5764 2530 08/25 10:46:34 468795 ::RunRman() - m_jobUnit->Init succeeded.
     5764 2530 08/25 10:46:34 468795 ::WaitRman() - enter
     5764 2530 08/25 10:46:34 468795 ::ConnectWithOraSbtThread() - getting connection with the OraSbtThread ...
     5764 2530 08/25 10:46:39 468795 OraSbtJobUnit::ConnectWithOraSbtThread() - No socket received in 4 seconds for channel=1 with serviceName=OraSbtSrvcDATA468795_1.

     5764 2530 08/25 10:46:39 468795 OraChildProcess::ReadBuf() - Rman thread with HNDL=270 TID=8764 EC=259 was created
     5764 223c 08/25 10:46:39 468795 OraChildProcess::ReadThread() - start: thread Id=8764
     5764 2530 08/25 10:46:43 468795 OraSbtJobUnit::ConnectWithOraSbtThread() - No socket received in 4 seconds for channel=1 with serviceName=OraSbtSrvcDATA468795_1.

     5764 2530 08/25 10:46:47 468795 OraSbtJobUnit::ConnectWithOraSbtThread() - No socket received in 4 seconds for channel=1 with serviceName=OraSbtSrvcDATA468795_1.

     5764 2530 08/25 10:46:51 468795 OraSbtJobUnit::ConnectWithOraSbtThread() - No socket received in 4 seconds for channel=1 with serviceName=OraSbtSrvcDATA468795_1.

     5764 2530 08/25 10:46:51 468795 ::ConnectWithOraSbtThread() - connection with the OraSbtThread failed (16 secs).
     5764 2530 08/25 10:46:51 468795 ::ConnectWithOraSbtThread() - getting connection with the OraSbtThread ...
     5764 2530 08/25 10:46:55 468795 OraSbtJobUnit::ConnectWithOraSbtThread() - No socket received in 4 seconds for channel=1 with serviceName=OraSbtSrvcDATA468795_1.

     5764 2530 08/25 10:46:59 468795 OraSbtJobUnit::ConnectWithOraSbtThread() - No socket received in 4 seconds for channel=1 with serviceName=OraSbtSrvcDATA468795_1.

     5764 2530 08/25 10:47:03 468795 OraSbtJobUnit::ConnectWithOraSbtThread() - No socket received in 4 seconds for channel=1 with serviceName=OraSbtSrvcDATA468795_1.

     5764 2530 08/25 10:47:07 468795 OraSbtJobUnit::ConnectWithOraSbtThread() - No socket received in 4 seconds for channel=1 with serviceName=OraSbtSrvcDATA468795_1.

     5764 2530 08/25 10:47:07 468795 ::ConnectWithOraSbtThread() - connection with the OraSbtThread failed (16 secs).

    It seems that the OraSbtThread is not started at all, since the log file is not showing any updates.

    I already restarted the services on the destination server where the Oracle DB is hosted. This didn't solve the issue. I mentioned from the services.msc that there is a plugin available, which is currently not started. Do I need to start this or is this error related to something else?

    I consider to tell him to do a reboot on the machine but I fear that this maybe will have no effect on this issue. Does someone have an idea what could cause this problem?

     

    Thanks!

    Patrick

  • Re: Restore/Backup of Oracle Log Files no progression - Simpana V9
    Posted: 08-26-2016, 4:53 AM

    Hi,

    Is it possible to make a FileSystem backup of the Oracle server (this would exclude some connectivity issues)?

    Is everything in the Properties of the Instance filled in correctly (User Account, Password, others)?

  • Re: Restore/Backup of Oracle Log Files no progression - Simpana V9
    Posted: 05-17-2019, 7:09 AM

    What was the soltuion?

     

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