Audit Trail report does not show LOW severity events

Last post 08-12-2017, 1:00 AM by jjbiv. 2 replies.
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  • Audit Trail report does not show LOW severity events
    Posted: 06-23-2017, 9:10 AM

    Hello,

    11 SP7.

    When I run Audit Trail report (from both Commcell console and WebConsole), it does not show LOW sev events. When I set HIGH Playback Level, it shows CRITICAL+HIGH severity events, etc., but when I define LOW playback level, it show MEDIUM events and above only.

    I also tested different Web Explorers, it is the same.

    (I am especially interested in Restores, which should be between LOW events.)

    Rgds

    Michal

  • Re: Audit Trail report does not show LOW severity events
    Posted: 08-09-2017, 8:04 AM

    Hello,

    does anybody have an idea? After upgrade to SP8, it is the same.

    I also tested this also in another CommCell and when I run report with Playback Level = Low, it displays only High events -- Critical probably havent happened yet (CommCell is running 1 week), but Low/Medium events 100% happened (Logins/Logout,Restores, etc.).

    Retention of audit trail records is set to default, so 120 days for Low events.

    Regards

    M.

  • Re: Audit Trail report does not show LOW severity events
    Posted: 08-12-2017, 1:00 AM

    I verified in a lab setup that the audit trail report works on SP8 with medium severity events. I would recommend that you open a TR with support and upload your CommServe database so this issue can be investigated further.

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