Possible to configure alerts to explicitly not alert on anything in a particular group?

Last post 02-25-2018, 9:16 PM by aldog24. 1 replies.
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  • Possible to configure alerts to explicitly not alert on anything in a particular group?
    Posted: 02-06-2018, 7:47 AM

    During troubleshooting a client issue, we don't always want alerts to be generated on the items we are working on (especially if not fully in production yet) as it can cause our support staff to think there is an issue and they may start to troubleshoot it - causing issues for the person that is actively working on the issue.

    What I would like to do is to setup a Computer Group that explicitely will not have alerts generated for, regardless of whatever other groups it's part of (some of those groups are necessary for configs, etc).  Is there a way to either blanketly or on an alert by alert basis, have alerts NOT report on anything if that client is in the exclude group?

  • Re: Possible to configure alerts to explicitly not alert on anything in a particular group?
    Posted: 02-25-2018, 9:16 PM

    Hello BondUniverse,

     

    This can be done by editing the existing rule you have set up.

     

    On the 2. Entities selection screen, under assosication, uncheck "Show only selected". This will allow you to see a list of your client groups. From there, click the client group you wish to exclude twice to show a red cross.

     

    Let me know how you get on.

     

    Kind regards

     

    Allister

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