Health Check: Copy Redundancy SLA at 0%

Last post 02-23-2018, 3:36 PM by Ken_H. 7 replies.
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  • Health Check: Copy Redundancy SLA at 0%
    Posted: 02-09-2018, 2:05 PM

    My manager just asked my why the CommVault Copy Redundancy report is at 0% of our servers hitting the SLA.  I have no idea.  Screenshots showing what I see are below.  As usual, any help would be greatly appreciated.

    Ken


  • Re: Health Check: Copy Redundancy SLA at 0%
    Posted: 02-13-2018, 5:32 PM

    Hello Ken,

    Please check this documention for "Copy Reundancy SLA".

    http://documentation.commvault.com/commvault/v11/article?p=features/reports/metrics/health_check_data_views.htm#cl_copy_redudancy_sla

     

    Thanks

    Venkat

  • Re: Health Check: Copy Redundancy SLA at 0%
    Posted: 02-14-2018, 12:04 PM

    The first server on the Copy Redundancy SLA report is APP-ALMP101 which is reported as "Missed Copy Redundancy".  When I check that server, it is in a storage policy that has three copies:

    1. 1-Primary
    2. 2-DashToDR
    3. 3-TapeMonthly (selective copy)

    The last backup of this server was yesterday at 4:30 PM.  If I go to the storage policy, right-click on 2-DashToDR and select View > Media Not Copied, I get "There are no items to show in this view".  So the DashToDR copy has completed successfully.  (For the record the previous back up was the day before that so it's not a weekend scheduling issue.)  I am at a lose to explain why this server appears on the report.  I'm also hesitant to open a ticket with support as I've opened 11 so far this year and it's only Feb 14th.  Some days it seems CommVault generates problems faster than I can fix them.

    Sorry - got off on a bit of a tenget there.  I'm greatful for any suggestion of why all my reports are showing up as missing the SLA when my CommVault installation appears to be working perfectly.

    Ken

  • Re: Health Check: Copy Redundancy SLA at 0%
    Posted: 02-14-2018, 12:28 PM

    Hello Ken,

    We will check this and update you by Friday.

    thanks

    Venkat

  • Re: Health Check: Copy Redundancy SLA at 0%
    Posted: 02-15-2018, 10:38 AM

    This morning my Copy Redundancy SLA report is showing 36 servers now meet the SLA.  All 36 are virtual servers on the same host and part of the same subclient.  Oddly, the most recent Aux Copy for that storage policy has been running since Feb 11 (today is Feb 15) and hasn't finished copying all its backup jobs to tape.  It is not clear how CommVault decides which backups meet the SLA and which do not.


  • Re: Health Check: Copy Redundancy SLA at 0%
    Posted: 02-16-2018, 3:20 PM

    Hello Ken,

    There are some issues in the report which is causing it to show the information as seen now. we are in the process of fixing it. i will update you once we fix it on cloud.  

    Sorry for the inconvenience.

    Thanks

    Venkat

  • Re: Health Check: Copy Redundancy SLA at 0%
    Posted: 02-23-2018, 2:36 PM

    Hello Ken,

    Please check the report now., SLA redundancy now is at 99% Met SLA. Once your CommCell uploads today's Data it should change to 100% Met SLA.

    Thanks

     

    Venkat

  • Re: Health Check: Copy Redundancy SLA at 0%
    Posted: 02-23-2018, 3:36 PM

    Much, much better.  Thank you!

    Ken


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