Error [19:599] Loss of control process sqlbackup.exe

Last post 08-13-2018, 9:56 AM by tcottrell. 5 replies.
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  • Error [19:599] Loss of control process sqlbackup.exe
    Posted: 08-08-2018, 8:47 AM

    Hey guys been having a few issues getting backups running on 1 of my SQL instances that is running on a Failover cluster.

     

    I have 3 SQL 2017 Instances running across 2 Windows Server 2016 Datacenter nodes. 2 Backup fine but the third fails with the title error message.

    Now I have this setup on 3 differnent environment for the customer DEV, Test, Prod. These are totally seperate environments and the exact same failure occurs.

    They are all being backed up via Commvault proxy.

    Details:

    OS: Windows Server 2016 Datacenter

    SQL: SQL Enterprise 2017

    Commvault: 11 SP9

    I did find a reference to Sophos, but tried the fix and no difference.

     

    Any ideas would be greatly appreciated.

  • Re: Error [19:599] Loss of control process sqlbackup.exe
    Posted: 08-08-2018, 12:27 PM

    Hello prometheus -- 

     

    The SQL agent must be installed directly on the SQL server.  Do you just mean that there is a network proxy configured here?  The only way a SQL proxy can be involved is if you are backing up Azure/AWS SQL hosted instances.

     

    Could you provide the SQLiDA.log file from one of the affected clients?  Is AG involved in any way here?

  • Re: Error [19:599] Loss of control process sqlbackup.exe
    Posted: 08-09-2018, 7:39 AM

    tcottrell thanks for your reply.

     

    I have the SQL Agent on both nodes and there are 3 sql instances running across the 2 nodes, 2 on 1 node and 1 on the other. 2 off the 3 SQL instances back up fine but the 3 fails with the error message.

    The SQL is in a seperate zone and all servers communicate with the commserve via a commvault proxy.

    I've attached the SQLiDA.log.

    No Availability groups just failover cluster.

     I'm unable to attach the log file as it crashes out but see below for the last few logs entries.

    Thanks

    8628  1290  08/09 04:28:11 21919 CSQLCommon::initializeBackup() - Max transfer size [2097152]
    8628 1290 08/09 04:28:11 21919 CSQLCommon::cvImpersonateUser() - Username = [User], Domain = [causewaydev18]
    9000 150c 08/09 04:53:15 21919 Cvcl::init() - CVCL: Running in FIPS Mode
    9000 150c 08/09 04:53:15 21919 main(59): -Debug-: === Job Id [21919] =============
    9000 150c 08/09 04:53:15 21919 CSQLCommon::getServerTypeForBackup(2287): -Debug-: App ID [73] Commcell Id [2]
    9000 150c 08/09 04:53:15 21919 CSQLCommon::getServerTypeForBackup(2300): -Debug-: Server type : [DataBase Engine]
    9000 150c 08/09 04:53:15 21919 main(67): -Debug-: The SERVER TYPE OF THE SQL INSTANCE IS = DataBase Engine.
    9000 150c 08/09 04:53:15 21919 CSQLCommon::initializeBackup(607): -Debug-: Checking registry key bEnableRBSJob to see if RBS needs to be enabled.
    9000 150c 08/09 04:53:15 21919 CSQLCommon::initializeBackup(618): -Debug-: This is not a RBS JOB.
    9000 150c 08/09 04:53:15 21919 CSQLCommon::initializeBackup() - Job Phase Number = [4] attempt Number = [11]
    9000 150c 08/09 04:53:15 21919 CSQLCommon::initializeBackup(725): -Debug-: Generic options [0].
    9000 150c 08/09 04:53:15 21919 JOBRESCACHEDIR: job results impersonation user is 'domain\username'
    9000 150c 08/09 04:53:15 21919 CVImpersonateLoggedOnUser() - caching user sid [S-1-5-21-209614102-2808702932-571660312-1144] for optimizing subsequent impersonate operations for this user
    9000 150c 08/09 04:53:15 21919 Init() - Initializing job control [token=21919:4:11,cn=cwdevsqlv02], serverName [Commserve], ControlFlag [1], Job Id [21919]
    9000 150c 08/09 04:53:15 21919 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\9.000]
    9000 150c 08/09 04:53:15 21919 JM Client CVBkpJobClient::init(): Initializing job object with token [21919:4:11].
    9000 150c 08/09 04:53:15 21919 JOBRESCACHEDIR: opened index cache [O:\JobResults\CV_JobResults\2\0\21919]
    9000 150c 08/09 04:53:15 21919 CSQLCommon::initializeBackup() - Job Manager initialized.
    9000 150c 08/09 04:53:15 21919 CSQLCommon::initializeBackup() - Time taken to register Job with job manager = 0.196712
    9000 150c 08/09 04:53:15 21919 CSQLCommon::initializeBackup() - Buffer Size is set to [2048]
    9000 150c 08/09 04:53:15 21919 CSQLCommon::initializeBackup() - BufferCount is set to [20]
    9000 150c 08/09 04:53:15 21919 CSQLCommon::initializeBackup() - Block Size is set to [65536]
    9000 150c 08/09 04:53:15 21919 CSQLCommon::initializeBackup() - Disable Log Consistency Check [No]
    9000 150c 08/09 04:53:15 21919 CSQLCommon::initializeBackup() - Max transfer size [2097152]
    9000 150c 08/09 04:53:15 21919 CSQLCommon::cvImpersonateUser() - Username = [User], Domain = [causewaydev18]
    10244 2648 08/09 05:12:59 21969 Cvcl::init() - CVCL: Running in FIPS Mode
    10244 2648 08/09 05:12:59 21969 main(59): -Debug-: === Job Id [21969] =============
    10244 2648 08/09 05:12:59 21969 CSQLCommon::getServerTypeForBackup(2287): -Debug-: App ID [73] Commcell Id [2]
    10244 2648 08/09 05:12:59 21969 CSQLCommon::getServerTypeForBackup(2300): -Debug-: Server type : [DataBase Engine]
    10244 2648 08/09 05:12:59 21969 main(67): -Debug-: The SERVER TYPE OF THE SQL INSTANCE IS = DataBase Engine.
    10244 2648 08/09 05:12:59 21969 CSQLCommon::initializeBackup(607): -Debug-: Checking registry key bEnableRBSJob to see if RBS needs to be enabled.
    10244 2648 08/09 05:12:59 21969 CSQLCommon::initializeBackup(618): -Debug-: This is not a RBS JOB.
    10244 2648 08/09 05:12:59 21969 CSQLCommon::initializeBackup() - Job Phase Number = [4] attempt Number = [1]
    10244 2648 08/09 05:12:59 21969 CSQLCommon::initializeBackup(725): -Debug-: Generic options [0].
    10244 2648 08/09 05:12:59 21969 JOBRESCACHEDIR: job results impersonation user is 'domain\username'
    10244 2648 08/09 05:12:59 21969 CVImpersonateLoggedOnUser() - caching user sid [S-1-5-21-209614102-2808702932-571660312-1144] for optimizing subsequent impersonate operations for this user
    10244 2648 08/09 05:12:59 21969 Init() - Initializing job control [token=21969:4:1,cn=cwdevsqlv02], serverName [Commserve], ControlFlag [1], Job Id [21969]
    10244 2648 08/09 05:12:59 21969 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\10.244]
    10244 2648 08/09 05:12:59 21969 JM Client CVBkpJobClient::init(): Initializing job object with token [21969:4:1].
    10244 2648 08/09 05:12:59 21969 JOBRESCACHEDIR: job 21969 creating 'O:\JobResults\CV_JobResults\2\0\21969'
    10244 2648 08/09 05:12:59 21969 CSQLCommon::initializeBackup() - Job Manager initialized.
    10244 2648 08/09 05:12:59 21969 CSQLCommon::initializeBackup() - Time taken to register Job with job manager = 0.195675
    10244 2648 08/09 05:12:59 21969 CSQLCommon::initializeBackup() - Buffer Size is set to [2048]
    10244 2648 08/09 05:12:59 21969 CSQLCommon::initializeBackup() - BufferCount is set to [20]
    10244 2648 08/09 05:12:59 21969 CSQLCommon::initializeBackup() - Block Size is set to [65536]
    10244 2648 08/09 05:12:59 21969 CSQLCommon::initializeBackup() - Disable Log Consistency Check [No]
    10244 2648 08/09 05:12:59 21969 CSQLCommon::initializeBackup() - Max transfer size [2097152]
    10244 2648 08/09 05:12:59 21969 CSQLCommon::cvImpersonateUser() - Username = [User], Domain = [causewaydev18]
    11260 2720 08/09 05:38:08 21969 Cvcl::init() - CVCL: Running in FIPS Mode
    11260 2720 08/09 05:38:08 21969 main(59): -Debug-: === Job Id [21969] =============
    11260 2720 08/09 05:38:08 21969 CSQLCommon::getServerTypeForBackup(2287): -Debug-: App ID [73] Commcell Id [2]
    11260 2720 08/09 05:38:08 21969 CSQLCommon::getServerTypeForBackup(2300): -Debug-: Server type : [DataBase Engine]
    11260 2720 08/09 05:38:08 21969 main(67): -Debug-: The SERVER TYPE OF THE SQL INSTANCE IS = DataBase Engine.
    11260 2720 08/09 05:38:08 21969 CSQLCommon::initializeBackup(607): -Debug-: Checking registry key bEnableRBSJob to see if RBS needs to be enabled.
    11260 2720 08/09 05:38:08 21969 CSQLCommon::initializeBackup(618): -Debug-: This is not a RBS JOB.
    11260 2720 08/09 05:38:08 21969 CSQLCommon::initializeBackup() - Job Phase Number = [4] attempt Number = [2]
    11260 2720 08/09 05:38:08 21969 CSQLCommon::initializeBackup(725): -Debug-: Generic options [0].
    11260 2720 08/09 05:38:08 21969 JOBRESCACHEDIR: job results impersonation user is 'domain\username'
    11260 2720 08/09 05:38:09 21969 CVImpersonateLoggedOnUser() - caching user sid [S-1-5-21-209614102-2808702932-571660312-1144] for optimizing subsequent impersonate operations for this user
    11260 2720 08/09 05:38:09 21969 Init() - Initializing job control [token=21969:4:2,cn=cwdevsqlv02], serverName [Commserve], ControlFlag [1], Job Id [21969]
    11260 2720 08/09 05:38:09 21969 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\11.260]
    11260 2720 08/09 05:38:09 21969 JM Client CVBkpJobClient::init(): Initializing job object with token [21969:4:2].
    11260 2720 08/09 05:38:09 21969 JOBRESCACHEDIR: opened index cache [O:\JobResults\CV_JobResults\2\0\21969]
    11260 2720 08/09 05:38:09 21969 CSQLCommon::initializeBackup() - Job Manager initialized.
    11260 2720 08/09 05:38:09 21969 CSQLCommon::initializeBackup() - Time taken to register Job with job manager = 0.319404
    11260 2720 08/09 05:38:09 21969 CSQLCommon::initializeBackup() - Buffer Size is set to [2048]
    11260 2720 08/09 05:38:09 21969 CSQLCommon::initializeBackup() - BufferCount is set to [20]
    11260 2720 08/09 05:38:09 21969 CSQLCommon::initializeBackup() - Block Size is set to [65536]
    11260 2720 08/09 05:38:09 21969 CSQLCommon::initializeBackup() - Disable Log Consistency Check [No]
    11260 2720 08/09 05:38:09 21969 CSQLCommon::initializeBackup() - Max transfer size [2097152]
    11260 2720 08/09 05:38:09 21969 CSQLCommon::cvImpersonateUser() - Username = [User], Domain = [causewaydev18]
    5412 1538 08/09 06:03:08 21969 Cvcl::init() - CVCL: Running in FIPS Mode
    5412 1538 08/09 06:03:08 21969 main(59): -Debug-: === Job Id [21969] =============
    5412 1538 08/09 06:03:08 21969 CSQLCommon::getServerTypeForBackup(2287): -Debug-: App ID [73] Commcell Id [2]
    5412 1538 08/09 06:03:08 21969 CSQLCommon::getServerTypeForBackup(2300): -Debug-: Server type : [DataBase Engine]
    5412 1538 08/09 06:03:08 21969 main(67): -Debug-: The SERVER TYPE OF THE SQL INSTANCE IS = DataBase Engine.
    5412 1538 08/09 06:03:08 21969 CSQLCommon::initializeBackup(607): -Debug-: Checking registry key bEnableRBSJob to see if RBS needs to be enabled.
    5412 1538 08/09 06:03:08 21969 CSQLCommon::initializeBackup(618): -Debug-: This is not a RBS JOB.
    5412 1538 08/09 06:03:08 21969 CSQLCommon::initializeBackup() - Job Phase Number = [4] attempt Number = [3]
    5412 1538 08/09 06:03:08 21969 CSQLCommon::initializeBackup(725): -Debug-: Generic options [0].
    5412 1538 08/09 06:03:08 21969 JOBRESCACHEDIR: job results impersonation user is 'domain\username'
    5412 1538 08/09 06:03:08 21969 CVImpersonateLoggedOnUser() - caching user sid [S-1-5-21-209614102-2808702932-571660312-1144] for optimizing subsequent impersonate operations for this user
    5412 1538 08/09 06:03:08 21969 Init() - Initializing job control [token=21969:4:3,cn=cwdevsqlv02], serverName [Commserve], ControlFlag [1], Job Id [21969]
    5412 1538 08/09 06:03:08 21969 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\5.412]
    5412 1538 08/09 06:03:08 21969 JM Client CVBkpJobClient::init(): Initializing job object with token [21969:4:3].
    5412 1538 08/09 06:03:08 21969 JOBRESCACHEDIR: opened index cache [O:\JobResults\CV_JobResults\2\0\21969]
    5412 1538 08/09 06:03:08 21969 CSQLCommon::initializeBackup() - Job Manager initialized.
    5412 1538 08/09 06:03:08 21969 CSQLCommon::initializeBackup() - Time taken to register Job with job manager = 0.191903
    5412 1538 08/09 06:03:08 21969 CSQLCommon::initializeBackup() - Buffer Size is set to [2048]
    5412 1538 08/09 06:03:08 21969 CSQLCommon::initializeBackup() - BufferCount is set to [20]
    5412 1538 08/09 06:03:08 21969 CSQLCommon::initializeBackup() - Block Size is set to [65536]
    5412 1538 08/09 06:03:08 21969 CSQLCommon::initializeBackup() - Disable Log Consistency Check [No]
    5412 1538 08/09 06:03:08 21969 CSQLCommon::initializeBackup() - Max transfer size [2097152]
    5412 1538 08/09 06:03:08 21969 CSQLCommon::cvImpersonateUser() - Username = [User], Domain = [causewaydev18]
    3876 2b70 08/09 06:28:18 21969 Cvcl::init() - CVCL: Running in FIPS Mode
    3876 2b70 08/09 06:28:18 21969 main(59): -Debug-: === Job Id [21969] =============
    3876 2b70 08/09 06:28:18 21969 CSQLCommon::getServerTypeForBackup(2287): -Debug-: App ID [73] Commcell Id [2]
    3876 2b70 08/09 06:28:18 21969 CSQLCommon::getServerTypeForBackup(2300): -Debug-: Server type : [DataBase Engine]
    3876 2b70 08/09 06:28:18 21969 main(67): -Debug-: The SERVER TYPE OF THE SQL INSTANCE IS = DataBase Engine.
    3876 2b70 08/09 06:28:18 21969 CSQLCommon::initializeBackup(607): -Debug-: Checking registry key bEnableRBSJob to see if RBS needs to be enabled.
    3876 2b70 08/09 06:28:18 21969 CSQLCommon::initializeBackup(618): -Debug-: This is not a RBS JOB.
    3876 2b70 08/09 06:28:18 21969 CSQLCommon::initializeBackup() - Job Phase Number = [4] attempt Number = [4]
    3876 2b70 08/09 06:28:18 21969 CSQLCommon::initializeBackup(725): -Debug-: Generic options [0].
    3876 2b70 08/09 06:28:18 21969 JOBRESCACHEDIR: job results impersonation user is 'domain\username'
    3876 2b70 08/09 06:28:18 21969 CVImpersonateLoggedOnUser() - caching user sid [S-1-5-21-209614102-2808702932-571660312-1144] for optimizing subsequent impersonate operations for this user
    3876 2b70 08/09 06:28:18 21969 Init() - Initializing job control [token=21969:4:4,cn=cwdevsqlv02], serverName [Commserve], ControlFlag [1], Job Id [21969]
    3876 2b70 08/09 06:28:18 21969 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\3.876]
    3876 2b70 08/09 06:28:18 21969 JM Client CVBkpJobClient::init(): Initializing job object with token [21969:4:4].
    3876 2b70 08/09 06:28:18 21969 JOBRESCACHEDIR: opened index cache [O:\JobResults\CV_JobResults\2\0\21969]
    3876 2b70 08/09 06:28:18 21969 CSQLCommon::initializeBackup() - Job Manager initialized.
    3876 2b70 08/09 06:28:18 21969 CSQLCommon::initializeBackup() - Time taken to register Job with job manager = 0.201610
    3876 2b70 08/09 06:28:18 21969 CSQLCommon::initializeBackup() - Buffer Size is set to [2048]
    3876 2b70 08/09 06:28:18 21969 CSQLCommon::initializeBackup() - BufferCount is set to [20]
    3876 2b70 08/09 06:28:18 21969 CSQLCommon::initializeBackup() - Block Size is set to [65536]
    3876 2b70 08/09 06:28:18 21969 CSQLCommon::initializeBackup() - Disable Log Consistency Check [No]
    3876 2b70 08/09 06:28:18 21969 CSQLCommon::initializeBackup() - Max transfer size [2097152]
    3876 2b70 08/09 06:28:18 21969 CSQLCommon::cvImpersonateUser() - Username = [User], Domain = [causewaydev18]
    7880 4e8 08/09 06:53:18 21969 Cvcl::init() - CVCL: Running in FIPS Mode
    7880 4e8 08/09 06:53:18 21969 main(59): -Debug-: === Job Id [21969] =============
    7880 4e8 08/09 06:53:18 21969 CSQLCommon::getServerTypeForBackup(2287): -Debug-: App ID [73] Commcell Id [2]
    7880 4e8 08/09 06:53:18 21969 CSQLCommon::getServerTypeForBackup(2300): -Debug-: Server type : [DataBase Engine]
    7880 4e8 08/09 06:53:18 21969 main(67): -Debug-: The SERVER TYPE OF THE SQL INSTANCE IS = DataBase Engine.
    7880 4e8 08/09 06:53:18 21969 CSQLCommon::initializeBackup(607): -Debug-: Checking registry key bEnableRBSJob to see if RBS needs to be enabled.
    7880 4e8 08/09 06:53:18 21969 CSQLCommon::initializeBackup(618): -Debug-: This is not a RBS JOB.
    7880 4e8 08/09 06:53:18 21969 CSQLCommon::initializeBackup() - Job Phase Number = [4] attempt Number = [5]
    7880 4e8 08/09 06:53:18 21969 CSQLCommon::initializeBackup(725): -Debug-: Generic options [0].
    7880 4e8 08/09 06:53:18 21969 JOBRESCACHEDIR: job results impersonation user is 'domain\username'
    7880 4e8 08/09 06:53:18 21969 CVImpersonateLoggedOnUser() - caching user sid [S-1-5-21-209614102-2808702932-571660312-1144] for optimizing subsequent impersonate operations for this user
    7880 4e8 08/09 06:53:18 21969 Init() - Initializing job control [token=21969:4:5,cn=cwdevsqlv02], serverName [Commserve], ControlFlag [1], Job Id [21969]
    7880 4e8 08/09 06:53:18 21969 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\7.880]
    7880 4e8 08/09 06:53:18 21969 JM Client CVBkpJobClient::init(): Initializing job object with token [21969:4:5].
    7880 4e8 08/09 06:53:18 21969 JOBRESCACHEDIR: opened index cache [O:\JobResults\CV_JobResults\2\0\21969]
    7880 4e8 08/09 06:53:18 21969 CSQLCommon::initializeBackup() - Job Manager initialized.
    7880 4e8 08/09 06:53:18 21969 CSQLCommon::initializeBackup() - Time taken to register Job with job manager = 0.219919
    7880 4e8 08/09 06:53:18 21969 CSQLCommon::initializeBackup() - Buffer Size is set to [2048]
    7880 4e8 08/09 06:53:18 21969 CSQLCommon::initializeBackup() - BufferCount is set to [20]
    7880 4e8 08/09 06:53:18 21969 CSQLCommon::initializeBackup() - Block Size is set to [65536]
    7880 4e8 08/09 06:53:18 21969 CSQLCommon::initializeBackup() - Disable Log Consistency Check [No]
    7880 4e8 08/09 06:53:18 21969 CSQLCommon::initializeBackup() - Max transfer size [2097152]
    7880 4e8 08/09 06:53:18 21969 CSQLCommon::cvImpersonateUser() - Username = [User], Domain = [causewaydev18]
    7140 21d0 08/09 07:18:13 21969 Cvcl::init() - CVCL: Running in FIPS Mode
    7140 21d0 08/09 07:18:13 21969 main(59): -Debug-: === Job Id [21969] =============
    7140 21d0 08/09 07:18:13 21969 CSQLCommon::getServerTypeForBackup(2287): -Debug-: App ID [73] Commcell Id [2]
    7140 21d0 08/09 07:18:13 21969 CSQLCommon::getServerTypeForBackup(2300): -Debug-: Server type : [DataBase Engine]
    7140 21d0 08/09 07:18:13 21969 main(67): -Debug-: The SERVER TYPE OF THE SQL INSTANCE IS = DataBase Engine.
    7140 21d0 08/09 07:18:13 21969 CSQLCommon::initializeBackup(607): -Debug-: Checking registry key bEnableRBSJob to see if RBS needs to be enabled.
    7140 21d0 08/09 07:18:13 21969 CSQLCommon::initializeBackup(618): -Debug-: This is not a RBS JOB.
    7140 21d0 08/09 07:18:13 21969 CSQLCommon::initializeBackup() - Job Phase Number = [4] attempt Number = Devil [6]
    7140 21d0 08/09 07:18:13 21969 CSQLCommon::initializeBackup(725): -Debug-: Generic options [0].
    7140 21d0 08/09 07:18:13 21969 JOBRESCACHEDIR: job results impersonation user is 'domain\username'
    7140 21d0 08/09 07:18:13 21969 CVImpersonateLoggedOnUser() - caching user sid [S-1-5-21-209614102-2808702932-571660312-1144] for optimizing subsequent impersonate operations for this user
    7140 21d0 08/09 07:18:13 21969 Init() - Initializing job control [token=21969:4:6,cn=cwdevsqlv02], serverName [Commserve], ControlFlag [1], Job Id [21969]
    7140 21d0 08/09 07:18:13 21969 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\7.140]
    7140 21d0 08/09 07:18:13 21969 JM Client CVBkpJobClient::init(): Initializing job object with token [21969:4:6].
    7140 21d0 08/09 07:18:13 21969 JOBRESCACHEDIR: opened index cache [O:\JobResults\CV_JobResults\2\0\21969]
    7140 21d0 08/09 07:18:13 21969 CSQLCommon::initializeBackup() - Job Manager initialized.
    7140 21d0 08/09 07:18:13 21969 CSQLCommon::initializeBackup() - Time taken to register Job with job manager = 0.301996
    7140 21d0 08/09 07:18:13 21969 CSQLCommon::initializeBackup() - Buffer Size is set to [2048]
    7140 21d0 08/09 07:18:13 21969 CSQLCommon::initializeBackup() - BufferCount is set to [20]
    7140 21d0 08/09 07:18:13 21969 CSQLCommon::initializeBackup() - Block Size is set to [65536]
    7140 21d0 08/09 07:18:13 21969 CSQLCommon::initializeBackup() - Disable Log Consistency Check [No]
    7140 21d0 08/09 07:18:13 21969 CSQLCommon::initializeBackup() - Max transfer size [2097152]
    7140 21d0 08/09 07:18:13 21969 CSQLCommon::cvImpersonateUser() - Username = [User], Domain = [causewaydev18]
    7680 1c04 08/09 07:43:23 21969 Cvcl::init() - CVCL: Running in FIPS Mode
    7680 1c04 08/09 07:43:23 21969 main(59): -Debug-: === Job Id [21969] =============
    7680 1c04 08/09 07:43:23 21969 CSQLCommon::getServerTypeForBackup(2287): -Debug-: App ID [73] Commcell Id [2]
    7680 1c04 08/09 07:43:23 21969 CSQLCommon::getServerTypeForBackup(2300): -Debug-: Server type : [DataBase Engine]
    7680 1c04 08/09 07:43:23 21969 main(67): -Debug-: The SERVER TYPE OF THE SQL INSTANCE IS = DataBase Engine.
    7680 1c04 08/09 07:43:23 21969 CSQLCommon::initializeBackup(607): -Debug-: Checking registry key bEnableRBSJob to see if RBS needs to be enabled.
    7680 1c04 08/09 07:43:23 21969 CSQLCommon::initializeBackup(618): -Debug-: This is not a RBS JOB.
    7680 1c04 08/09 07:43:23 21969 CSQLCommon::initializeBackup() - Job Phase Number = [4] attempt Number = [7]
    7680 1c04 08/09 07:43:23 21969 CSQLCommon::initializeBackup(725): -Debug-: Generic options [0].
    7680 1c04 08/09 07:43:23 21969 JOBRESCACHEDIR: job results impersonation user is 'domain\username'
    7680 1c04 08/09 07:43:23 21969 CVImpersonateLoggedOnUser() - caching user sid [S-1-5-21-209614102-2808702932-571660312-1144] for optimizing subsequent impersonate operations for this user
    7680 1c04 08/09 07:43:23 21969 Init() - Initializing job control [token=21969:4:7,cn=cwdevsqlv02], serverName [Commserve], ControlFlag [1], Job Id [21969]
    7680 1c04 08/09 07:43:23 21969 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\7.680]
    7680 1c04 08/09 07:43:23 21969 JM Client CVBkpJobClient::init(): Initializing job object with token [21969:4:7].
    7680 1c04 08/09 07:43:23 21969 JOBRESCACHEDIR: opened index cache [O:\JobResults\CV_JobResults\2\0\21969]
    7680 1c04 08/09 07:43:23 21969 CSQLCommon::initializeBackup() - Job Manager initialized.
    7680 1c04 08/09 07:43:23 21969 CSQLCommon::initializeBackup() - Time taken to register Job with job manager = 0.188797
    7680 1c04 08/09 07:43:23 21969 CSQLCommon::initializeBackup() - Buffer Size is set to [2048]
    7680 1c04 08/09 07:43:23 21969 CSQLCommon::initializeBackup() - BufferCount is set to [20]
    7680 1c04 08/09 07:43:23 21969 CSQLCommon::initializeBackup() - Block Size is set to [65536]
    7680 1c04 08/09 07:43:23 21969 CSQLCommon::initializeBackup() - Disable Log Consistency Check [No]
    7680 1c04 08/09 07:43:23 21969 CSQLCommon::initializeBackup() - Max transfer size [2097152]
    7680 1c04 08/09 07:43:23 21969 CSQLCommon::cvImpersonateUser() - Username = [User], Domain = [causewaydev18]
    7968 1610 08/09 08:08:18 21969 Cvcl::init() - CVCL: Running in FIPS Mode
    7968 1610 08/09 08:08:18 21969 main(59): -Debug-: === Job Id [21969] =============
    7968 1610 08/09 08:08:18 21969 CSQLCommon::getServerTypeForBackup(2287): -Debug-: App ID [73] Commcell Id [2]
    7968 1610 08/09 08:08:18 21969 CSQLCommon::getServerTypeForBackup(2300): -Debug-: Server type : [DataBase Engine]
    7968 1610 08/09 08:08:18 21969 main(67): -Debug-: The SERVER TYPE OF THE SQL INSTANCE IS = DataBase Engine.
    7968 1610 08/09 08:08:18 21969 CSQLCommon::initializeBackup(607): -Debug-: Checking registry key bEnableRBSJob to see if RBS needs to be enabled.
    7968 1610 08/09 08:08:18 21969 CSQLCommon::initializeBackup(618): -Debug-: This is not a RBS JOB.
    7968 1610 08/09 08:08:18 21969 CSQLCommon::initializeBackup() - Job Phase Number = [4] attempt Number = Music [8]
    7968 1610 08/09 08:08:18 21969 CSQLCommon::initializeBackup(725): -Debug-: Generic options [0].
    7968 1610 08/09 08:08:18 21969 JOBRESCACHEDIR: job results impersonation user is 'domain\username'
    7968 1610 08/09 08:08:18 21969 CVImpersonateLoggedOnUser() - caching user sid [S-1-5-21-209614102-2808702932-571660312-1144] for optimizing subsequent impersonate operations for this user
    7968 1610 08/09 08:08:18 21969 Init() - Initializing job control [token=21969:4:8,cn=cwdevsqlv02], serverName [Commserve], ControlFlag [1], Job Id [21969]
    7968 1610 08/09 08:08:18 21969 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\7.968]
    7968 1610 08/09 08:08:18 21969 JM Client CVBkpJobClient::init(): Initializing job object with token [21969:4:8].
    7968 1610 08/09 08:08:18 21969 JOBRESCACHEDIR: opened index cache [O:\JobResults\CV_JobResults\2\0\21969]
    7968 1610 08/09 08:08:18 21969 CSQLCommon::initializeBackup() - Job Manager initialized.
    7968 1610 08/09 08:08:18 21969 CSQLCommon::initializeBackup() - Time taken to register Job with job manager = 0.214233
    7968 1610 08/09 08:08:18 21969 CSQLCommon::initializeBackup() - Buffer Size is set to [2048]
    7968 1610 08/09 08:08:18 21969 CSQLCommon::initializeBackup() - BufferCount is set to [20]
    7968 1610 08/09 08:08:18 21969 CSQLCommon::initializeBackup() - Block Size is set to [65536]
    7968 1610 08/09 08:08:18 21969 CSQLCommon::initializeBackup() - Disable Log Consistency Check [No]
    7968 1610 08/09 08:08:18 21969 CSQLCommon::initializeBackup() - Max transfer size [2097152]
    7968 1610 08/09 08:08:18 21969 CSQLCommon::cvImpersonateUser() - Username = [User], Domain = [causewaydev18]
    432 1e44 08/09 08:33:23 21969 Cvcl::init() - CVCL: Running in FIPS Mode
    432 1e44 08/09 08:33:23 21969 main(59): -Debug-: === Job Id [21969] =============
    432 1e44 08/09 08:33:23 21969 CSQLCommon::getServerTypeForBackup(2287): -Debug-: App ID [73] Commcell Id [2]
    432 1e44 08/09 08:33:23 21969 CSQLCommon::getServerTypeForBackup(2300): -Debug-: Server type : [DataBase Engine]
    432 1e44 08/09 08:33:23 21969 main(67): -Debug-: The SERVER TYPE OF THE SQL INSTANCE IS = DataBase Engine.
    432 1e44 08/09 08:33:23 21969 CSQLCommon::initializeBackup(607): -Debug-: Checking registry key bEnableRBSJob to see if RBS needs to be enabled.
    432 1e44 08/09 08:33:23 21969 CSQLCommon::initializeBackup(618): -Debug-: This is not a RBS JOB.
    432 1e44 08/09 08:33:23 21969 CSQLCommon::initializeBackup() - Job Phase Number = [4] attempt Number = [9]
    432 1e44 08/09 08:33:23 21969 CSQLCommon::initializeBackup(725): -Debug-: Generic options [0].
    432 1e44 08/09 08:33:23 21969 JOBRESCACHEDIR: job results impersonation user is 'domain\username'
    432 1e44 08/09 08:33:23 21969 CVImpersonateLoggedOnUser() - caching user sid [S-1-5-21-209614102-2808702932-571660312-1144] for optimizing subsequent impersonate operations for this user
    432 1e44 08/09 08:33:23 21969 Init() - Initializing job control [token=21969:4:9,cn=cwdevsqlv02], serverName [Commserve], ControlFlag [1], Job Id [21969]
    432 1e44 08/09 08:33:23 21969 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\0.432]
    432 1e44 08/09 08:33:23 21969 JM Client CVBkpJobClient::init(): Initializing job object with token [21969:4:9].
    432 1e44 08/09 08:33:23 21969 JOBRESCACHEDIR: opened index cache [O:\JobResults\CV_JobResults\2\0\21969]
    432 1e44 08/09 08:33:23 21969 CSQLCommon::initializeBackup() - Job Manager initialized.
    432 1e44 08/09 08:33:23 21969 CSQLCommon::initializeBackup() - Time taken to register Job with job manager = 0.295953
    432 1e44 08/09 08:33:23 21969 CSQLCommon::initializeBackup() - Buffer Size is set to [2048]
    432 1e44 08/09 08:33:23 21969 CSQLCommon::initializeBackup() - BufferCount is set to [20]
    432 1e44 08/09 08:33:23 21969 CSQLCommon::initializeBackup() - Block Size is set to [65536]
    432 1e44 08/09 08:33:23 21969 CSQLCommon::initializeBackup() - Disable Log Consistency Check [No]
    432 1e44 08/09 08:33:23 21969 CSQLCommon::initializeBackup() - Max transfer size [2097152]
    432 1e44 08/09 08:33:23 21969 CSQLCommon::cvImpersonateUser() - Username = [User], Domain = [causewaydev18]
    10712 2a24 08/09 08:58:23 21969 Cvcl::init() - CVCL: Running in FIPS Mode
    10712 2a24 08/09 08:58:23 21969 main(59): -Debug-: === Job Id [21969] =============
    10712 2a24 08/09 08:58:23 21969 CSQLCommon::getServerTypeForBackup(2287): -Debug-: App ID [73] Commcell Id [2]
    10712 2a24 08/09 08:58:23 21969 CSQLCommon::getServerTypeForBackup(2300): -Debug-: Server type : [DataBase Engine]
    10712 2a24 08/09 08:58:23 21969 main(67): -Debug-: The SERVER TYPE OF THE SQL INSTANCE IS = DataBase Engine.
    10712 2a24 08/09 08:58:23 21969 CSQLCommon::initializeBackup(607): -Debug-: Checking registry key bEnableRBSJob to see if RBS needs to be enabled.
    10712 2a24 08/09 08:58:23 21969 CSQLCommon::initializeBackup(618): -Debug-: This is not a RBS JOB.
    10712 2a24 08/09 08:58:23 21969 CSQLCommon::initializeBackup() - Job Phase Number = [4] attempt Number = [10]
    10712 2a24 08/09 08:58:23 21969 CSQLCommon::initializeBackup(725): -Debug-: Generic options [0].
    10712 2a24 08/09 08:58:23 21969 JOBRESCACHEDIR: job results impersonation user is 'domain\username'
    10712 2a24 08/09 08:58:23 21969 CVImpersonateLoggedOnUser() - caching user sid [S-1-5-21-209614102-2808702932-571660312-1144] for optimizing subsequent impersonate operations for this user
    10712 2a24 08/09 08:58:23 21969 Init() - Initializing job control [token=21969:4:10,cn=cwdevsqlv02], serverName [Commserve], ControlFlag [1], Job Id [21969]
    10712 2a24 08/09 08:58:23 21969 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\10.712]
    10712 2a24 08/09 08:58:23 21969 JM Client CVBkpJobClient::init(): Initializing job object with token [21969:4:10].
    10712 2a24 08/09 08:58:23 21969 JOBRESCACHEDIR: opened index cache [O:\JobResults\CV_JobResults\2\0\21969]
    10712 2a24 08/09 08:58:23 21969 CSQLCommon::initializeBackup() - Job Manager initialized.
    10712 2a24 08/09 08:58:23 21969 CSQLCommon::initializeBackup() - Time taken to register Job with job manager = 0.206218
    10712 2a24 08/09 08:58:23 21969 CSQLCommon::initializeBackup() - Buffer Size is set to [2048]
    10712 2a24 08/09 08:58:23 21969 CSQLCommon::initializeBackup() - BufferCount is set to [20]
    10712 2a24 08/09 08:58:23 21969 CSQLCommon::initializeBackup() - Block Size is set to [65536]
    10712 2a24 08/09 08:58:23 21969 CSQLCommon::initializeBackup() - Disable Log Consistency Check [No]
    10712 2a24 08/09 08:58:23 21969 CSQLCommon::initializeBackup() - Max transfer size [2097152]
    10712 2a24 08/09 08:58:23 21969 CSQLCommon::cvImpersonateUser() - Username = [User], Domain = [causewaydev18]
    8584 17c8 08/09 09:23:23 21969 Cvcl::init() - CVCL: Running in FIPS Mode
    8584 17c8 08/09 09:23:23 21969 main(59): -Debug-: === Job Id [21969] =============
    8584 17c8 08/09 09:23:23 21969 CSQLCommon::getServerTypeForBackup(2287): -Debug-: App ID [73] Commcell Id [2]
    8584 17c8 08/09 09:23:23 21969 CSQLCommon::getServerTypeForBackup(2300): -Debug-: Server type : [DataBase Engine]
    8584 17c8 08/09 09:23:23 21969 main(67): -Debug-: The SERVER TYPE OF THE SQL INSTANCE IS = DataBase Engine.
    8584 17c8 08/09 09:23:23 21969 CSQLCommon::initializeBackup(607): -Debug-: Checking registry key bEnableRBSJob to see if RBS needs to be enabled.
    8584 17c8 08/09 09:23:23 21969 CSQLCommon::initializeBackup(618): -Debug-: This is not a RBS JOB.
    8584 17c8 08/09 09:23:23 21969 CSQLCommon::initializeBackup() - Job Phase Number = [4] attempt Number = [11]
    8584 17c8 08/09 09:23:23 21969 CSQLCommon::initializeBackup(725): -Debug-: Generic options [0].
    8584 17c8 08/09 09:23:23 21969 JOBRESCACHEDIR: job results impersonation user is 'domain\username'
    8584 17c8 08/09 09:23:23 21969 CVImpersonateLoggedOnUser() - caching user sid [S-1-5-21-209614102-2808702932-571660312-1144] for optimizing subsequent impersonate operations for this user
    8584 17c8 08/09 09:23:23 21969 Init() - Initializing job control [token=21969:4:11,cn=cwdevsqlv02], serverName [Commserve], ControlFlag [1], Job Id [21969]
    8584 17c8 08/09 09:23:23 21969 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\8.584]
    8584 17c8 08/09 09:23:23 21969 JM Client CVBkpJobClient::init(): Initializing job object with token [21969:4:11].
    8584 17c8 08/09 09:23:23 21969 JOBRESCACHEDIR: opened index cache [O:\JobResults\CV_JobResults\2\0\21969]
    8584 17c8 08/09 09:23:23 21969 CSQLCommon::initializeBackup() - Job Manager initialized.
    8584 17c8 08/09 09:23:23 21969 CSQLCommon::initializeBackup() - Time taken to register Job with job manager = 0.310772
    8584 17c8 08/09 09:23:23 21969 CSQLCommon::initializeBackup() - Buffer Size is set to [2048]
    8584 17c8 08/09 09:23:23 21969 CSQLCommon::initializeBackup() - BufferCount is set to [20]
    8584 17c8 08/09 09:23:23 21969 CSQLCommon::initializeBackup() - Block Size is set to [65536]
    8584 17c8 08/09 09:23:23 21969 CSQLCommon::initializeBackup() - Disable Log Consistency Check [No]
    8584 17c8 08/09 09:23:23 21969 CSQLCommon::initializeBackup() - Max transfer size [2097152]
    8584 17c8 08/09 09:23:23 21969 CSQLCommon::cvImpersonateUser() - Username = [User], Domain = [causewaydev18]
    6388 1348 08/09 09:44:07 22028 Cvcl::init() - CVCL: Running in FIPS Mode
    6388 1348 08/09 09:44:07 22028 main(59): -Debug-: === Job Id [22028] =============
    6388 1348 08/09 09:44:07 22028 CSQLCommon::getServerTypeForBackup(2287): -Debug-: App ID [73] Commcell Id [2]
    6388 1348 08/09 09:44:07 22028 CSQLCommon::getServerTypeForBackup(2300): -Debug-: Server type : [DataBase Engine]
    6388 1348 08/09 09:44:07 22028 main(67): -Debug-: The SERVER TYPE OF THE SQL INSTANCE IS = DataBase Engine.
    6388 1348 08/09 09:44:07 22028 CSQLCommon::initializeBackup(607): -Debug-: Checking registry key bEnableRBSJob to see if RBS needs to be enabled.
    6388 1348 08/09 09:44:07 22028 CSQLCommon::initializeBackup(618): -Debug-: This is not a RBS JOB.
    6388 1348 08/09 09:44:07 22028 CSQLCommon::initializeBackup() - Job Phase Number = [4] attempt Number = [1]
    6388 1348 08/09 09:44:07 22028 CSQLCommon::initializeBackup(725): -Debug-: Generic options [0].
    6388 1348 08/09 09:44:07 22028 JOBRESCACHEDIR: job results impersonation user is 'domain\username'
    6388 1348 08/09 09:44:07 22028 CVImpersonateLoggedOnUser() - caching user sid [S-1-5-21-209614102-2808702932-571660312-1144] for optimizing subsequent impersonate operations for this user
    6388 1348 08/09 09:44:07 22028 Init() - Initializing job control [token=22028:4:1,cn=cwdevsqlv02], serverName [Commserve], ControlFlag [1], Job Id [22028]
    6388 1348 08/09 09:44:07 22028 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\6.388]
    6388 1348 08/09 09:44:07 22028 JM Client CVBkpJobClient::init(): Initializing job object with token [22028:4:1].
    6388 1348 08/09 09:44:07 22028 JOBRESCACHEDIR: job 22028 creating 'O:\JobResults\CV_JobResults\2\0\22028'
    6388 1348 08/09 09:44:07 22028 CSQLCommon::initializeBackup() - Job Manager initialized.
    6388 1348 08/09 09:44:07 22028 CSQLCommon::initializeBackup() - Time taken to register Job with job manager = 0.217083
    6388 1348 08/09 09:44:07 22028 CSQLCommon::initializeBackup() - Buffer Size is set to [2048]
    6388 1348 08/09 09:44:07 22028 CSQLCommon::initializeBackup() - BufferCount is set to [20]
    6388 1348 08/09 09:44:07 22028 CSQLCommon::initializeBackup() - Block Size is set to [65536]
    6388 1348 08/09 09:44:07 22028 CSQLCommon::initializeBackup() - Disable Log Consistency Check [No]
    6388 1348 08/09 09:44:07 22028 CSQLCommon::initializeBackup() - Max transfer size [2097152]
    6388 1348 08/09 09:44:07 22028 CSQLCommon::cvImpersonateUser() - Username = [User], Domain = [causewaydev18]
  • Re: Error [19:599] Loss of control process sqlbackup.exe
    Posted: 08-10-2018, 9:23 AM

    Can you see the SQLBackup.exe process crashing on this server?  Also just to confirm, the backups are not running off the SQL agent showing on the physical nodes, but you have the cluster clients created per cluster as outlined here, correct?  http://documentation.commvault.com/commvault/v11/article?p=4977.htm

     

    Make sure the cluster client is created as the actual SQL server name, and not the top level 'core' group name.

  • Re: Error [19:599] Loss of control process sqlbackup.exe
    Posted: 08-10-2018, 11:38 AM

    No can't any events showing the SQLBackup.exe crashing on any of the nodes.

     

    Yes backups are running of the cluster names not the physical nodes.

    Again the 2 other SQL instances are working fine and all settings look the same. It sis fit into the issue with Sophos and the enable8dot3 names but tried the fix and still not working. The SQL instance that fails to backup name is longer than the 2 that do.

    Did you see anything unusual on the above log snippet?

  • Re: Error [19:599] Loss of control process sqlbackup.exe
    Posted: 08-13-2018, 9:56 AM

    Yes what is strange is that the process gets to a point where it is typically authenticating against the instance and than.. nothing!  If the job was failing out cleanly, I would expect more logging, so it is looking like the process is either hanging or terminating abnornmally. 

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