Client registration fails with SP12+ installers

Last post 05-20-2019, 6:40 AM by Vasily Topolsky. 7 replies.
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  • Client registration fails with SP12+ installers
    Posted: 04-02-2019, 11:35 AM

    Good day,

    I tried to install FSiDa on windows clients using latest installer (Commvault_R80_SP14_21March19.exe) from cloud.commvault.com. Everything seems to be fine until client registration step. Installation finished with message:

    Client registration failed with error: . It will be re-tried by Communication services.

    There is some data:

    1. Commserve is Server 2008 R2 with Commvault 11 SP14.
    2. There is no firewall between commserve and client and option "Configure communication services" was not checked.
    3. Manual registration with command "SIMCallWrapper.exe -OpType 1000 -CSHost commserve.domain -clientname client" did success.
    I started to face this issue with every installer since SP12 release. At the same time, installation with old installer (tried Commvault_R80_SP9_30September17.exe) finished without any errors.
    There are some log cuts from SimCallWrapper.log:
    4000  ac0   04/02 17:59:18 ### Started to process client setup request
    4000 ac0 04/02 17:59:18 ### Started to read input file [C:\Program Files\Commvault\ContentStore\Log Files\SIMRequest.xml]
    4000 ac0 04/02 17:59:18 ### Install StandAlone Mode is skipped/not applicable.
    4000 ac0 04/02 17:59:20 ### XML Response :<?xml version="1.0" encoding="UTF-8" standalone="no" ?><CVInstallManager_ClientSetup CommServeHostName="ca-bkp-100.domain" Focus="Instance001"><CommServeInfo LicenseType="0"><oemInfo ExpressOEM="0" OEMId="1" OEMName="Commvault"/><Version GalaxyBuildNumber="BUILD80" UpdateStatus="0"><GalaxyRelease ReleaseID="16" ReleaseString="11.0.0" _type_="58"/></Version><CommserveHostInfo GUID="6F70F268-BCC6-45A7-815F-D460BE49AF22" _type_="3" clientName="ca-bkp-100" hostName="ca-bkp-100.domain"/><sqlServerInfo pAccess="********" pExecAccess="********" sqlServerName="ca-bkp-11\Commvault"/><mongoDbInfo nMongoPort="27017" pMongoAccess="31459619f1ff6d99e06e09b1084dea6d57679e3eb3c4600d520d10ddfc408fd1b700da44ca01343b8ae79629a3d4939649e6db4a5457df753" sMongoInstance="CA-BKP-11.domain"/></CommServeInfo><ClientAuthentication AuthenticationEnabled="0"/><clientComposition activateClient="1" packageDeliveryOption="0"><clientInfo><client cvdPort="0" evmgrcPort="0"><clientEntity GUID="" _type_="3" clientId="0" clientName="dummy_client_name" hostName="dummy_host_name"/></client></clientInfo><components><commonInfo HighestCommServeSPLevel="14" RequestedbyReleaseLicAtClientLevel="0" globalFilters="2" storageOrSubclientPolicy="1" useExistingStoragePolicy="0"><storagePolicyToUse _type_="17"/><availableStoragePolicy _type_="17" storagePolicyId="55" storagePolicyName="SP_CA-BKP-12"/><availableStoragePolicy _type_="17" storagePolicyId="23" storagePolicyName="SP_CA-BKP-13"/><availableStoragePolicy _type_="17" storagePolicyId="176" storagePolicyName="SP_CA-BKP-15"/><availableWebServers webSitePortNumber="8000081"><dm2WebServer _type_="3" clientId="2" clientName="ca-bkp-100" hostName="ca-bkp-100.domain"/></availableWebServers><availableSubclientPolicies _type_="0" storagePolicyId="176" storagePolicyName="SP_CA-BKP-15" subclientPolicyId="137" subclientPolicyName="oVirt guests CA-BKP-15"/><availableSubclientPolicies _type_="0" storagePolicyId="55" storagePolicyName="SP_CA-BKP-12" subclientPolicyId="1825" subclientPolicyName="oVirt guests CA-BKP-12"/><availableSubclientPolicies _type_="0" storagePolicyId="176" storagePolicyName="SP_CA-BKP-15" subclientPolicyId="2354" subclientPolicyName="Physical Windows server CA-BKP-15"/></commonInfo></components><clientError ErrorCode="0"/></clientComposition><commonInfoForClients><availableClientGroups _type_="28" clientGroupId="88" clientGroupName="10.100.224.102"/><availableClientGroups _type_="28" clientGroupId="69" clientGroupName="APSS - Critical Group"/><availableClientGroups _type_="28" clientGroupId="81" clientGroupName="oVirt guests"/><availableClientGroups _type_="28" clientGroupId="77" clientGroupName="oVirt Infrastructure"/><availableClientGroups _type_="28" clientGroupId="82" clientGroupName="oVirt test VMs"/><availableClientGroups _type_="28" clientGroupId="5" clientGroupName="Physical"/><availableClientGroups _type_="28" clientGroupId="89" clientGroupName="test"/></commonInfoForClients><SimError ErrorCode="0"/></CVInstallManager_ClientSetup>
    4000 ac0 04/02 17:59:20 ### Completed
    8064 1348 04/02 17:59:20 ### Started to process client setup request
    8064 1348 04/02 17:59:20 ### Started to read input file [C:\Program Files\Commvault\ContentStore\Log Files\SIMRequest.xml]
    8064 1348 04/02 17:59:20 ### Install StandAlone Mode is skipped/not applicable.
    8064 1348 04/02 17:59:21 ### XML Response :<?xml version="1.0" encoding="UTF-8" standalone="no" ?><CVInstallManager_ClientSetup Focus="Instance001"><CommServeInfo><CommserveHostInfo GUID="6F70F268-BCC6-45A7-815F-D460BE49AF22" _type_="3" clientName="ca-bkp-100"/></CommServeInfo><ClientAuthentication AuthenticationEnabled="0"/><clientComposition activateClient="1" packageDeliveryOption="0"><clientInfo><client cvdPort="0" evmgrcPort="0"><clientEntity GUID="" _type_="3" clientId="0" clientName="ca-app-30" hostName="CA-APP-30.domain"/></client></clientInfo><clientError ErrorCode="0"/></clientComposition><SimError ErrorCode="0"/></CVInstallManager_ClientSetup>
    8064 1348 04/02 17:59:21 ### Completed
    8308 12ec 04/02 18:00:26 ### Started to process client setup request
    8308 12ec 04/02 18:00:26 ### Started to read input file [C:\Program Files\Commvault\ContentStore\Base\PreImageModeFile.xml]
    8308 12ec 04/02 18:00:26 ### Reloaded FW related registry and config files
    8308 12ec 04/02 18:00:26 ### Turn on flag to save XML request on CS
    8308 12ec 04/02 18:00:26 ### Install StandAlone Mode is skipped/not applicable.
    8308 12ec 04/02 18:00:27 ### XML Response :<?xml version="1.0" encoding="UTF-8" standalone="no" ?><CVInstallManager_ClientSetup Focus="Instance001" Operationtype="0" RemoteClient="1" XMLRequestID="5469" requestFlags="5246976" requestType="1"><User _type_="13" userId="16"/><CommServeInfo><CommserveHostInfo _type_="3" clientName="" hostName="ca-bkp-100.domain"/></CommServeInfo><ClientAuthentication><userAccountToLogin domainName="DOMAIN" userName="user_admin"/></ClientAuthentication><clientComposition activateClient="1" packageDeliveryOption="0"><clientInfo><client clientPassword="********" cvdPort="8400" installDirectory="C:\Program Files\Commvault\ContentStore"><clientEntity _type_="3" clientName="ca-app-30" hostName="CA-APP-30.domain"/><osInfo PlatformType="X64" SubType="Server" Type="Windows" Version="6.1"><OsDisplayInfo OSBuild="7601" OSName="Windows Server 2008 R2 Enterprise" ProcessorType="WinX64"/></osInfo><jobResulsDir path="C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults"/><versionInfo GalaxyBuildNumber="BUILD80"><GalaxyRelease ReleaseString="11.0" _type_="58"/></versionInfo></client><clientProps BinarySetID="3" ClientInterface="CA-APP-30.domain" byteOrder="Little-endian"/><clientGroups _type_="28" clientGroupName="oVirt guests"/></clientInfo><components><componentInfo ComponentId="1" ComponentName="File System Core" _type_="60" clientSidePackage="1" consumeLicense="1"/><componentInfo ComponentId="353" ComponentName="iDA for MSSQL Server" _type_="60" clientSidePackage="1" consumeLicense="1"/><componentInfo ComponentId="702" ComponentName="File System" _type_="60" clientSidePackage="1" consumeLicense="1"/><commonInfo/><fileSystem><selectedSubclientPolicy _type_="65" subclientPolicyName="oVirt guests CA-BKP-15"/></fileSystem><sqlAgent instanceAutoDiscovery="1"><userAccount/></sqlAgent></components><patchInformation cumulativeUpdatePackNumber="8" friendlyName="07Feb" spVersion="14.0" transactionID="1685454"><packagePatches pkgId="1"><additionalPatches val="SP14-HotFix-2103"/><additionalPatches val="SP14-HotFix-2105"/><additionalPatches val="SP14-HotFix-2106"/><additionalPatches val="SP14-HotFix-2112"/><additionalPatches val="SP14-HotFix-2117"/><additionalPatches val="SP14-HotFix-2127"/><additionalPatches val="SP14-HotFix-2148"/><additionalPatches val="SP14-HotFix-2189"/></packagePatches><packagePatches pkgId="353"><additionalPatches val="SP14-HotFix-2109"/><additionalPatches val="SP14-HotFix-2112"/><additionalPatches val="SP14-HotFix-2127"/></packagePatches><packagePatches pkgId="702"><additionalPatches val="SP14-HotFix-2102"/><additionalPatches val="SP14-HotFix-2112"/><additionalPatches val="SP14-HotFix-2117"/><additionalPatches val="SP14-HotFix-2127"/><additionalPatches val="SP14-HotFix-2137"/></packagePatches></patchInformation></clientComposition><installFlags activateAllUserProfiles="0"/></CVInstallManager_ClientSetup>
    8308 12ec 04/02 18:00:27 ### Completed
    8308 12ec 04/02 18:00:27 ### Started to read input file [C:\Program Files\Commvault\ContentStore\Log Files\output_1554217226.xml]
    8308 12ec 04/02 18:00:27 ### Successfully got response info from [C:\Program Files\Commvault\ContentStore\Log Files\output_1554217226.xml]
    8308 12ec 04/02 18:00:27 ### Skip registry update for client config check & CVD client requests.
    and Install.log:
    6108  1     04/02 17:56:05 ### ### ### - Starting hotfix download for OS: [WinX64] with 3 streams
    ...
    6108 1 04/02 17:56:08 ### ### ### - Hotfix download complete
    6108 1 04/02 17:56:08 ### ### ### - Update installation is in progress...
    6108 1 04/02 17:56:08 ### ### ### - Please check [C:\Program Files\Commvault\ContentStore\Log Files\UpdateInfo.log] for granular details
    6108 1 04/02 17:56:31 ### ### ### - Update installation completed.
    6108 4 04/02 17:56:31 ### ### ### - Showing dialog : PostFileCopyConfigurationViewModel .......
    6108 11 04/02 17:56:31 ### ### ### - Base path [C:\Program Files\Commvault\ContentStore\Base] is not present in the system PATH environment variable.
    6108 11 04/02 17:56:31 ### ### ### - Adding environment variable [CV_Instance001] = [C:\Program Files\Commvault\ContentStore\Base]
    6108 11 04/02 17:56:31 ### ### ### - Pre Configuring WindowsFileSystemiDataAgentCore ...
    6108 11 04/02 17:56:32 ### ### ### - Pre Configuring SQLServeriDataAgent ...
    6108 11 04/02 17:56:37 ### ### ### - Completed executing C:\Program Files\Commvault\ContentStore\Base\CvSQLAddInConfig.exe.
    6108 11 04/02 17:56:37 ### ### ### - Pre Configuring WindowsFileSystemiDataAgentAdvanced ...
    6108 11 04/02 17:56:38 ### ### ### - Successfully registered .Net assembly [C:\Program Files\Commvault\ContentStore\Base\CVSQLInterfaces.dll]
    6108 11 04/02 17:56:38 ### ### ### - Successfully registered .Net assembly [C:\Program Files\Commvault\ContentStore\Base\CVSQLSMOFactory.dll]
    6108 11 04/02 17:56:38 ### ### ### - Registered common MSSQL binaries.
    6108 4 04/02 17:56:39 ### ### ### - Starting configuration steps...
    14272 1 04/02 17:56:40 ### ### ### - --------------------- Install Configuration STARTED ----------------------
    14272 1 04/02 17:56:41 ### ### ### - CommandLine: "C:\Program Files\Commvault\ContentStore\Base\ConfigureClientTool.exe"
    14272 1 04/02 17:56:41 ### ### ### - The setup is launched by domain\user_admin with Administrator privilege
    14272 1 04/02 17:56:41 ### ### ### - Application Culture is set to en-US
    14272 1 04/02 17:56:41 ### ### ### - Showing dialog : FirewallConfigurationViewModel .......
    14272 1 04/02 17:58:53 ### ### ### - Dialog:[Network Configuration], UserAnswer:[Not configure firewall services].
    14272 1 04/02 17:58:54 ### ### ### - Showing dialog : CommunicationInterfaceNameViewModel .......
    14272 1 04/02 17:58:55 ### ### ### - Showing dialog : FirewallConfigurationViewModel .......
    14272 1 04/02 17:58:59 ### ### ### - Dialog:[Network Configuration], UserAnswer:[Not configure firewall services].
    14272 1 04/02 17:58:59 ### ### ### - Showing dialog : CommunicationInterfaceNameViewModel .......
    14272 1 04/02 17:59:00 ### ### ### -
    14272 1 04/02 17:59:00 ### ### ### - Dialog:[Client Computer Information], UserAnswer:[Client Name: ca-app-30, Client HostName: CA-APP-30.domain].
    14272 1 04/02 17:59:00 ### ### ### - Showing dialog : CommServeNameViewModel .......
    14272 1 04/02 17:59:15 ### ### ### - Dialog:[CommServe Information], UserAnswer:[CommServe Host Name: ca-bkp-100.domain ].
    14272 1 04/02 17:59:15 ### ### ### - Firewall is disabled for all profiles.
    14272 1 04/02 17:59:15 ### ### ### - Skipping FirewallDetectedView because setup detected that Firewall is not enabled.
    14272 1 04/02 17:59:15 ### ### ### - Showing dialog : ClientCertificateViewModel .......
    14272 1 04/02 17:59:17 ### ### ### - Certificate path is empty.
    14272 1 04/02 17:59:17 ### ### ### - Showing dialog : RunFirewallDaemonViewModel .......
    14272 8 04/02 17:59:17 ### ### ### - Check firewall configuration: CommServe client name = '', CommServe host name = 'ca-bkp-100.domain', FwHosts = 'C:\Program Files\Commvault\ContentStore\Base\FwHosts.txt', FwConfigInstall = 'C:\Program Files\Commvault\ContentStore\Base\FwConfigInstall.txt', FwConfig = 'C:\Program Files\Commvault\ContentStore\Base\FwConfig.txt', FwConfigLocal = 'C:\Program Files\Commvault\ContentStore\Base\FwConfigLocal.txt'.
    14272 8 04/02 17:59:17 ### ### ### - Not starting firewall daemon: bFirewall=False, bFirewallStarted=False, bServerSelected=False, bServerInstalled=false
    14272 1 04/02 17:59:17 ### ### ### - Showing dialog : SIMGetInfoFromCommServeViewModel .......
    14272 7 04/02 17:59:17 ### ### ### - Getting client information from CommServe...
    14272 7 04/02 17:59:20 ### ### ### - Received the client information from CommServe.
    14272 1 04/02 17:59:20 ### ### ### - Showing dialog : SIMInstallRequirementCheckViewModel .......
    14272 9 04/02 17:59:20 ### ### ### - Performing client install requirement check with CommServe...
    14272 9 04/02 17:59:22 ### ### ### - Completed client install requirement check with CommServe.
    14272 1 04/02 17:59:22 ### ### ### - Showing dialog : PolicyGroupConfigureLaptopViewModel .......
    14272 1 04/02 18:00:17 ### ### ### - Dialog:[Additional Configuration], UserAnswer:[StoragePolicy: Not Selected, SubClientPolicy: oVirt guests CA-BKP-15, Plan: ClientGroups: [oVirt guests] ].
    14272 1 04/02 18:00:18 ### ### ### - Showing dialog : LocalConfigViewModel .......
    14272 16 04/02 18:00:18 ### ### ### - Skip updating SQL server startup parameters as database packages are not selected/ installed.
    14272 16 04/02 18:00:21 ### ### ### - Applications added to Firewall Exclusion list.
    14272 16 04/02 18:00:21 ### ### ### - Configuring File System Core ...
    14272 16 04/02 18:00:21 ### ### ### - Configuring SQL Server ...
    14272 16 04/02 18:00:21 ### ### ### - Configuring File System ...
    14272 16 04/02 18:00:21 ### ### ### - This is not a Cumulative Update Media. Skip setting Cummulative Update information.
    14272 16 04/02 18:00:21 ### ### ### - Installing DB loose updates.
    14272 16 04/02 18:00:21 ### ### ### - Update installation is in progress...
    14272 16 04/02 18:00:21 ### ### ### - Please check [C:\Program Files\Commvault\ContentStore\Log Files\UpdateInfo.log] for granular details
    14272 16 04/02 18:00:25 ### ### ### - Warning: ["C:\Program Files\Commvault\installer\BinaryPayload\LooseUpdates\InstallUpdates.exe" -doNotUpdateDB -nostartsvc -silent -vm Instance001 -delayedreboot -ignorePendingFileOp -galaxyinstall -cvinstaller ] exit code 2
    14272 16 04/02 18:00:25 ### ### ### - Update installation completed.
    14272 16 04/02 18:00:25 ### ### ### - Post install configuration for WindowsFileSystemiDataAgentCore ...
    14272 16 04/02 18:00:25 ### ### ### - Post install configuration for SQLServeriDataAgent ...
    14272 16 04/02 18:00:25 ### ### ### - Post install configuration for WindowsFileSystemiDataAgentAdvanced ...
    14272 1 04/02 18:00:25 ### ### ### - Showing dialog : SIMRegistrationViewModel .......
    14272 9 04/02 18:00:25 ### ### ### - Created PreImageModeFile for registration of client.
    14272 9 04/02 18:00:25 ### ### ### - Set auto-register value to 1.
    14272 1 04/02 18:00:25 ### ### ### - Showing dialog : StartupViewModel .......
    14272 11 04/02 18:00:25 ### ### ### - Start service GxFWD(Instance001) ...
    14272 11 04/02 18:00:26 ### ### ### - Service GxFWD(Instance001) started.
    14272 11 04/02 18:00:26 ### ### ### - Start service GxCVD(Instance001) ...
    14272 11 04/02 18:00:27 ### ### ### - Service GxCVD(Instance001) started.
    14272 11 04/02 18:00:27 ### ### ### - Start service GxClMgrS(Instance001) ...
    14272 11 04/02 18:00:27 ### ### ### - Service GxClMgrS(Instance001) started.
    14272 11 04/02 18:00:27 ### ### ### - Waiting on client registration status from CommServe...
    14272 11 04/02 18:10:59 ### ### ### - Client registration failed with error: . It will be re-tried by Communication services.
    14272 11 04/02 18:10:59 ### ### ### - Doing startup steps for WindowsFileSystemiDataAgentCore ...
    14272 11 04/02 18:10:59 ### ### ### - Explorer plugin is not disabled/unregistered by installer, skip launch CBFS driver.
    14272 11 04/02 18:10:59 ### ### ### - Doing startup steps for SQLServeriDataAgent ...
    14272 11 04/02 18:10:59 ### ### ### - Doing startup steps for WindowsFileSystemiDataAgentAdvanced ...
    14272 11 04/02 18:10:59 ### ### ### - Set application exit code=[FailedToRegisterClient]
    14272 1 04/02 18:10:59 ### ### ### - -------------------- Install Configuration COMPLETED ---------------------
    14272 1 04/02 18:10:59 ### ### ### - Showing dialog : ConfigurationCompleteViewModel .......
    Thanks in advance for any help.
  • Re: Client registration fails with SP12+ installers
    Posted: 04-08-2019, 12:35 PM
  • Re: Client registration fails with SP12+ installers
    Posted: 04-09-2019, 3:56 AM

    Nope, ipv4 only.

  • Re: Client registration fails with SP12+ installers
    Posted: 04-10-2019, 3:09 PM
    • Aplynx is not online. Last active: 06-14-2019, 1:57 PM Liam
    • Top 10 Contributor
    • Joined on 05-04-2010
    • New Jersey
    • Master
    • Points 1,626

    Does this happen with the latest SP12 installer (jan 3)? 

    https://cloud.commvault.com/webconsole/softwarestore/#!/130/655/8802

     

     

  • Re: Client registration fails with SP12+ installers
    Posted: 04-11-2019, 6:20 AM

    Yes it does. Did you face same issue?

  • Re: Client registration fails with SP12+ installers
    Posted: 05-08-2019, 6:56 AM

    Do anyone else experience this issue?

  • Re: Client registration fails with SP12+ installers
    Posted: 05-09-2019, 11:37 AM

    Hi Vasily,

     

    There is no such known issue with client configuration. Can you please share the CvInstallMgr.log from the Commserv setup and Cvinstallclient.log from the client setup to check the failure?

     

    Thanks,

     

    Sushain

  • Re: Client registration fails with SP12+ installers
    Posted: 05-20-2019, 6:40 AM

    Looks like this issue was fixed in one of latest SP14 hot fix packs. I saw two hot fixes possibly related to our issue:

    2154
    Client registration may fail when performing Linux 1-touch restores with the clone option
    2048
    Client registration from GUI may not work for clients which are decouple installed with packages older than v11 sp12.

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