Sync Software Cache

Last post 05-09-2019, 2:36 AM by rba76. 3 replies.
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  • Sync Software Cache
    Posted: 04-09-2019, 12:50 PM

    Hello guys,

    I'm trying to sync my software on one of my proxies of my network and i'm getting pending status always.

    Error Code: [68:74]
    Description: Sync failed for software cache(s) [**PROXY**].
    Source: **COMMSERVE**, Process: DownloadSoftware     

    I already tryed delete content of software cache and sync; switch software cache location and add one additional key nAllowReducedUpdates to value 1.

    On the logs i get this:

    1419560 [receiveXMLMessage] Failed to receive message 0. Error:0x80070102:{CCvNetwork::ReceiveXMLMessage(3856)} + {CCvNetwork::CheckIfDataAvailable(5087)/** RemoteHost:**COMMSERVE RemoteClient:**COMMSERVE** RemoteProcess:cvd.exe RemoteProcessId:5672 RemoteThreadId:5f7c RemoteService: RemotePort:Type=Socket. IPv4 port=8400, IPv6 port=8400 RemoteIP:**IP**} + {CCvNetwork::CheckDataWaiting(5757)} + {CSessionConnectionSocket::CheckDataWaiting(654)/W32.258.(The wait operation timed out.)-Timed out}
    1419560 [messageOperationsXML] Failed to receive XML message
    1419560 [SendCacheRequest]() - Cache operation failed for client [**PROXY**]. Error code: [0]. Error: []
    1419560 [HandleSyncupReq]() - Error : Sync up failed 10.0 or later release updates [UA name: **PROXY**]
    1419560 [HandleSyncupReq]() - Error : Cache operation failed for 10.0 (or later) release. Not performing cache operation for older releases [UA name: **PROXY**]
    1419560 [HandleSyncupReq]() - Cache status will be BASELINE_UNKNOWN
    I appreciate your help.
    Kind Regards,
  • Re: Sync Software Cache
    Posted: 05-08-2019, 2:15 AM

    Dear all, I have the same issue after I updated to SP15. Is there any solution?

  • Re: Sync Software Cache
    Posted: 05-08-2019, 4:56 AM

    Hello rba76,

    Try to delete the software cache on Commvault. Check if is any file locally on the folder of Cache and try to add it again.

    Kind Regards,


  • Re: Sync Software Cache
    Posted: 05-09-2019, 2:36 AM

    Hello marcosjsilva, yes that worked. I deleted all contents from the source softwarecache and synchronized again. Thank you!

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