VSA Backup vss provider

Last post 04-26-2019, 4:08 PM by Henry. 1 replies.
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  • VSA Backup vss provider
    Posted: 04-10-2019, 2:11 AM

    Good Morning all,

     

    we are troubleshooting some quiesce problems. I see on 2 VMs ( running on nutanix ahv ) that the VMs have 2 Providers:

     

    vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
    (C) Copyright 2001-2013 Microsoft Corp.

    Provider name: 'Microsoft File Share Shadow Copy provider'
       Provider type: Fileshare
       Provider Id: {89300202-3cec-4981-9171-19f59559e0f2}
       Version: 1.0.0.1

    Provider name: 'Microsoft Software Shadow Copy provider 1.0'
       Provider type: System
       Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
       Version: 1.0.0.7

    as i know when an hardware provider is installed and running on the server like netapp ontap dsm driver or something like this windows will fokus this provider first. In my case i have 2 software providers.

     

    I know with the windows filesystem agent there is an regkey to force the ms software provider but for vsa baackup ?

     

    so i have 2 questions:

     

    1) is there any posibility to check wich vss provider was used during the vsa backup ?

    2) can i force the default provider 'Microsoft Software Shadow Copy provider 1.0' during vsa backup ?

     

    thanks for your help

  • Re: VSA Backup vss provider
    Posted: 04-26-2019, 4:08 PM

    In the case of most vsa backups the actual quiescing is handled by the guest tools.  So in the case of AHV it is handled by NGT (Nutanix Guest Tools).  There may be some ways to force which provider is getting used, but you just have the default providers listed there so i don't expect that to really be the issue.

    What I would suggest doing there is checking the Program Files\Nutanix\logs\guest_agent_service.log for messages about the quiesce operation.  You may also want to enable vss tracing inside the VM to get more insight into the quiesce operation.  

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