Unable to share AWS cloud library to another MA

Last post 04-24-2019, 6:02 AM by originaljamster. 2 replies.
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  • Unable to share AWS cloud library to another MA
    Posted: 04-16-2019, 10:58 AM

    Hi all,

    I've been trying to move an AWS libray with single mount path to another media agent unsuccessfully. Basically, when configured with the original MA (physical), the mount path is online and accessible. If I then share the mount path with the new MA (VM), the mount path remains online. However, if I remove the old MA to leave just the required MA set, the mount path goes offline immediately.

    * The details in Edit Cloud Storage window against each MA are identical.

    * The Secret Access Key has been re-entered on multiple locations.

    * Clicking verify against the bucket generates "Failed to check cloud server stats, error = [[Cloud] Failed to connect. Error = 44036].

    * If running the CloudStorageExplorer on the new MA, this fails to populate 

    * The corresponding cloudstorageexplorer logs, CVD etc show the same error "Failed to check cloud server stats, error = [[Cloud] Failed to connect. Error = 44036]


    From a previous raised support ticket, CV support confirmed the 44036 error is the bucket not connecting from the MA. 

    At present, I dont have the secret access handy key but plan on getting the contact who has this information to enter it in the cloudtesttool to verify connectivity. 

    Any ideas or advice greatly appreciated.




  • Re: Unable to share AWS cloud library to another MA
    Posted: 04-20-2019, 10:24 AM

    Hi originaljamster 

    From the problem description the issue, does sound like the new MA does not have all the correct credentials provided to access the Cloud Bucket. 

    Another method to confirm whether the credentials are correct (rather then using just CommVault tools), you can also consider using Cloud Berry (https://www.cloudberrylab.com/)

    This is another tool, which is similar to Filezilla/winscp, where you can test connectivity to S3 bucket using the Secret Access Key credentials. This will help to validate whether the issue is the S3 bucket or Commvault 



  • Re: Unable to share AWS cloud library to another MA
    Posted: 04-24-2019, 6:02 AM

    Thanks for the update Winston.


    Update: The cause was port 443 was blocked from the MA to the AWS bucket. Networking guys sorted this out and voila....

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