SAP HANA recovery error from web console

Last post 04-25-2019, 2:30 AM by dummyguy. 9 replies.
Sort Posts: Previous Next
  • SAP HANA recovery error from web console
    Posted: 04-23-2019, 9:44 AM

    Hello!

    We run the SAP HANA recovery task from the Web Console. But the task goes to the status of pending. The logs have the following errors:

    4448 1160 04/23 12:52:41 173527 NetMessage::verifyResponseHeader() - Error Code [655362] returned - [Error decrypting password]

    4448 1160 04/23 12:52:41 173527 ClientInterfaceNet::lookup() - Error decrypting passwor

    4448 1160 04/23 12:52:41 173527 ClHanaAgent::ExecuteRestore() - CVClient::lookup() failed.

     

    Recovery from Commcell console and HANA Studio is successful. There is a suspicion that the error occurs after installing SP15 HPK6, because previously everything worked fine

  • Re: SAP HANA recovery error from web console
    Posted: 04-23-2019, 9:53 AM
    • efg is not online. Last active: 07-10-2019, 6:47 PM efg
    • Top 10 Contributor
    • Joined on 02-02-2010
    • CommVault Tinton Falls NJ
    • Expert
    • Points 1,665

    Can you provide some more information on the type of restore?  Is this in-place or cross server restore?  Also when the agent was configured did you use a "userstore" key or a user/password?

    The restore process should work pretty much the same from the command center console.  Have you opened a support ticket on this yet?


    Ernst F. Graeler
    Senior Engineer III
    Development
  • Re: SAP HANA recovery error from web console
    Posted: 04-23-2019, 10:03 AM

    efg:

    Can you provide some more information on the type of restore?  Is this in-place or cross server restore?

    An error occurs in either case.

    efg:

    Also when the agent was configured did you use a "userstore" key or a user/password?

    We use login/password. Tried to re-enter credentials - does not help.

    efg:

    The restore process should work pretty much the same from the command center console.  Have you opened a support ticket on this yet?

    Yes, we turned to support, but have not yet received an answer.

  • Re: SAP HANA recovery error from web console
    Posted: 04-23-2019, 10:22 AM

    Can you post the ticket number? Did you send the logs to support?

     

    Thanks,

    Sunil-

  • Re: SAP HANA recovery error from web console
    Posted: 04-23-2019, 10:31 AM
    We turned to our appliance vendor. They are our first level of support. Waiting for feedback. By the way, backup jobs running from the web console are running successfully.
    Only job recovery is not performed.
  • Re: SAP HANA recovery error from web console
    Posted: 04-23-2019, 10:38 AM

    Got it. Would you mind raising the debug level of ClHanaAgent.log file to 6 and retry the restore?

    And please send the new log file here.

     

    Thanks,

    Sunil-

  • Re: SAP HANA recovery error from web console
    Posted: 04-24-2019, 2:58 AM
    I have specified the level of detail for the ClHanaAgent.log file. Launched SAP HANA Restore from Web Console. The job has moved to pending status. But I did not see more detailed information in the log.File as an attachment.

     

  • Re: SAP HANA recovery error from web console
    Posted: 04-24-2019, 4:12 AM
    I noticed one feature.
    Compare the job log running in Commcell Console and Web Console.
    From Commcell Console
    3365 d25 04/24 10:51:42 173751 registerJob() - End Session, 173751
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - Success in init with JM
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - After EvRstTask getAppTypeId=135 contextJobId=173751 jobidFromCMDLine= 173751
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - Restoring the Tenant Database = [<databases val="SYSTEMDB" />]
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - Restoring the Tenant Database = [SYSTEMDB]
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - destTenantDb=SYSTEMDB
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - Adding CV_restoreGuiJob 173751 to the parameter file
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - DestinationPseudoClientName=hana_HANA
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - ClientNameList=<1274>
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - SrcClientName=hana01
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - getSAPHANAClientAndInstanceIds for client=hana01 Id=1274 dbname=QWE retCode=0 srcPseudoClientId=1275 srcInstanceId=1143 src_default_subclient=2216 src_cmd_subclientid=2217, src_cmd_log_subclientid=2218
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - srcPseudoClientName=<hana_HANA>
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - InstanceName=QWE
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - destClientName=hana01
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - recoverTimeType=0
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - timeStr=
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - restoreTime=0
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - backupPrefix=
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - recover Latest
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - Check Access=true
    3365 d25 04/24 10:51:42 173751 ClHanaAgent::ExecuteRestore() - destInstanceDir=
    From Web Console
    3302 ce6 04/24 10:50:10 173747 registerJob() - End Session, 173747
    3302 ce6 04/24 10:50:10 173747 ClHanaAgent::ExecuteRestore() - Success in init with JM
    3302 ce6 04/24 10:50:10 173747 ClHanaAgent::ExecuteRestore() - After EvRstTask getAppTypeId=135 contextJobId=173747 jobidFromCMDLine= 173747
    3302 ce6 04/24 10:50:10 173747 ClHanaAgent::ExecuteRestore() - Adding CV_restoreGuiJob 173747 to the parameter file
    3302 ce6 04/24 10:50:10 173747 ClHanaAgent::ExecuteRestore() - ClientNameList=<1274>
    3302 ce6 04/24 10:50:10 173747 ClHanaAgent::ExecuteRestore() - SrcClientName=hana01
    3302 ce6 04/24 10:50:10 173747 ClHanaAgent::ExecuteRestore() - CrossDB Restore - srcInstanceName=QWE destInstanceName= srcPseudoClient=<> destPseudoClient=<>
    3302 ce6 04/24 10:50:10 173747 ClHanaAgent::ExecuteRestore() - CrossDB Restore - Adding
    srcCrossClient
    hana01
    srcCrossDbName
    QWE
    to the paramter file [/opt/commvault/iDataAgent/param]
    3302 ce6 04/24 10:50:10 173747 ClHanaAgent::ExecuteRestore() - destClientName=
    3302 ce6 04/24 10:50:10 173747 ClHanaAgent::ExecuteRestore() - recoverTimeType=0
    3302 ce6 04/24 10:50:10 173747 ClHanaAgent::ExecuteRestore() - timeStr=
    3302 ce6 04/24 10:50:10 173747 ClHanaAgent::ExecuteRestore() - restoreTime=0
    3302 ce6 04/24 10:50:10 173747 ClHanaAgent::ExecuteRestore() - backupPrefix=
    3302 ce6 04/24 10:50:10 173747 ClHanaAgent::ExecuteRestore() - recover Latest
    3302 ce6 04/24 10:50:10 173747 ClHanaAgent::ExecuteRestore() - destInstanceDir=
    3302 ce6 04/24 10:50:10 173747 NetMessage::verifyResponseHeader() - Error Code [655362] returned - [Error decrypting password].
    Why CrossDB Restore? Is it in the case of recovery to another database or am I mistaken? I run in place
  • Re: SAP HANA recovery error from web console
    Posted: 04-24-2019, 11:23 AM
    • efg is not online. Last active: 07-10-2019, 6:47 PM efg
    • Top 10 Contributor
    • Joined on 02-02-2010
    • CommVault Tinton Falls NJ
    • Expert
    • Points 1,665

    It appears that the debug key is not set correctly.   This key needs to either be set on the "physical" server where the agent is installed, or it can also be set on the HANA Pseudo-client.

    Here is a screen shot where I set this key on a physical server in our lab:

    Also note that the "Key" is ClHanaAgent_DEBUGLEVEL 
    Please can you set this key on either the physical client or the pseudoclient and try another restore?  Then post the log here?
    Thanks!


    Ernst F. Graeler
    Senior Engineer III
    Development
  • Re: SAP HANA recovery error from web console
    Posted: 04-25-2019, 2:30 AM
    Hello,
    I installed the key according to your screenshot on the SAP HANA pseudo-client.
    Launched a new recovery from the web console. Log attached.
The content of the forums, threads and posts reflects the thoughts and opinions of each author, and does not represent the thoughts, opinions, plans or strategies of Commvault Systems, Inc. ("Commvault") and Commvault undertakes no obligation to update, correct or modify any statements made in this forum. Any and all third party links, statements, comments, or feedback posted to, or otherwise provided by this forum, thread or post are not affiliated with, nor endorsed by, Commvault.
Commvault, Commvault and logo, the “CV” logo, Commvault Systems, Solving Forward, SIM, Singular Information Management, Simpana, Commvault Galaxy, Unified Data Management, QiNetix, Quick Recovery, QR, CommNet, GridStor, Vault Tracker, InnerVault, QuickSnap, QSnap, Recovery Director, CommServe, CommCell, SnapProtect, ROMS, and CommValue, are trademarks or registered trademarks of Commvault Systems, Inc. All other third party brands, products, service names, trademarks, or registered service marks are the property of and used to identify the products or services of their respective owners. All specifications are subject to change without notice.
Close
Copyright © 2019 Commvault | All Rights Reserved. | Legal | Privacy Policy