downloading hotfix error

Last post 09-04-2019, 11:09 PM by TPStorage. 3 replies.
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  • downloading hotfix error
    Posted: 04-25-2019, 10:01 AM

    Good Morning -

    I'm trying to download the newest hotfix and it's not working.  Nothing has changed on our firewall or on our system - I've checked and rechecked settings just to verify no change has been made.  This problem just started this past week that I noticed.

    The error in the download log is:

    16596 103c  04/25 08:47:15 29346 getResolvedIP() - Cannot resolve to IP with error: [-1:0xEDD00000:{CvCURL::CvProtocolReq::getInfo(784)} + {CvCURL::CvProtocolReq::SendReqest(587)} + {CvCURL::CvProtocolReq::Execute(663)/CvCURL.0.0x0-Requested Operation Failed. Return value from CURL: [0] Response code from server: [403]}]

    Does anyone know if something changed on the server side and maybe I missed a notification of it?

    Thank you for any assistance you can provide.

  • Re: downloading hotfix error
    Posted: 04-25-2019, 11:33 AM

    Hi Dawn,

    we are aware of this issue and should be resolved soon. For now please use the following method.

    At this time if a service or hotfix pack is needed, the Commvault Download Center will have the latest updates available for download. Once the download is completed, the service or hotfix pack can be copied to cache.


    Gary Seibak
    Technical Account Manager - Commvault
  • Re: downloading hotfix error
    Posted: 04-25-2019, 11:40 AM

    Thank you for the info and your quick reply!

  • Re: downloading hotfix error
    Posted: 09-04-2019, 11:09 PM

    Im getting a very similar (if not the extact same error message):

    Cannot resolve to IP with error: [-1:0xEDD00000:{CvCURL::CvProtocolReq::getInfo(784)} + {CvCURL::CvProtocolReq::SendReqest(587)} + {CvCURL::CvProtocolReq::Execute(663)/CvCURL.0.0x0-Requested Operation Failed. Return value from CURL: [0] Response code from server: [403]}]

    I have just upgraded to SP16 hotfix 9 and its still an issue, has this been resolved yet?

    Thanks

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