Problem with drive detection

Last post 05-03-2019, 7:58 PM by Wwong. 3 replies.
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  • Problem with drive detection
    Posted: 04-30-2019, 12:44 PM

    I have a VTL with 32 drives. On one one of my media agents it is unable to detect 10 of the drives.  My other media agents see all 32 drives.  When running detection it receives this error on the 10 drives "cannot detect drive scsi adapaters have been added to or removed from the host, or drives are not being detected properly".  Any ideas how to correct this?  Is there a tool that needs to be run to solve this?

  • Re: Problem with drive detection
    Posted: 04-30-2019, 4:55 PM

    On the device manager for the MA, is it seeing all of the drives, or just those 10?

  • Re: Problem with drive detection
    Posted: 05-01-2019, 9:50 AM

    Yes the device manager on the media agent sees all drives.

  • Re: Problem with drive detection
    Posted: 05-03-2019, 7:58 PM

    Hi CGS 

    There should be a Library_##.log on the MediaAgent that would show more details on why Tape Drive are not being detected. 

    If you can share the logs, we can see what is preventing the detection

    Regards

    Winston 

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