How to install Commvault client agent on a host on a restricted network?

Last post 05-10-2019, 5:30 PM by Liam. 5 replies.
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  • How to install Commvault client agent on a host on a restricted network?
    Posted: 05-08-2019, 6:50 PM

    Commvault v11

    Hi,

    I have a CentOS 7 client that needs to be backed up. The client is in a restricted network so it can't initiate contact to the Commserve but the Commserve can reach the client network with no restrictions. What's the proper way to get the client installed and configured? I tried to push from Comcell several times but it always failed. I tried to install the agent locally on the client itself, configure a new client in Commcell. Add new client did not give error but the client is greyed out with nothing under it. Note because the client can't initiate contact to the Commserve, during the cvpkgadd, the last step was to contact Commserve which of course failed and 'simpana status' shows commserve empty.

     

    # simpana status
    --------------------------------- Instance001 ---------------------------------
    [ General ]
     Version = 11(BUILD80) SP15 (1873895)  HPK1(15Mar)
     CommServe =
     Home Directory = /opt/commvault/Base
     Log Directory = /var/log/commvault/Log_Files
     Core Directory = /opt/commvault
     Temp Directory = /opt/commvault/Base/Temp
     Platform Type = 4
     Cvd Port Number = 8400
    [ Package ]
     1002/CVGxBase 11(BUILD80) = File System Core
     1101/CVGxIDA  = File System
    [ Physical Machine/Cluster Groups ]
     Display Name = xxxxx
      - Client Hostname = xxxxx.xxxxx.com
      - Job Results Directory = /opt/commvault/iDataAgent/jobResults

    Thanks,

  • Re: How to install Commvault client agent on a host on a restricted network?
    Posted: 05-08-2019, 6:57 PM

    Also, does Commvault requires the client to be able to resolved via reverse DNS?

    Thanks,

  • Re: How to install Commvault client agent on a host on a restricted network?
    Posted: 05-09-2019, 12:11 AM

    Hello,

    Please use this docuementation link:  http://documentation.commvault.com/commvault/v11/article?p=7337.htm for the detailed step by step process.

  • Re: How to install Commvault client agent on a host on a restricted network?
    Posted: 05-09-2019, 11:57 AM
    • Aplynx is not online. Last active: 09-19-2019, 11:14 AM Liam
    • Top 10 Contributor
    • Joined on 05-04-2010
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    One way firewall where the CS and MA can reach the client. In the network config they would list the client as blocked while the client would list them as restriced to whatever ports you add to the incoming, something like tunnel 8403 and additional as 8404-8410 should be enough. 

    DNS would only be needed from the CS and MA as they will initiate the traffic.

  • Re: How to install Commvault client agent on a host on a restricted network?
    Posted: 05-10-2019, 5:23 PM

    Thanks, dev & Liam.

    As i am going through http://documentation.commvault.com/commvault/v11/article?p=7337.htm, it says:

     

    >> 3. On the CommServe Client Name page, enter the name of the CommServe computer, and then >> click Next.

    >> Note: Do not enter the IP or CommServe host name.

    How is "the name of Commserve computer" different from "CommServe host name"? I am lost on what I should put in here..

    Thanks,

  • Re: How to install Commvault client agent on a host on a restricted network?
    Posted: 05-10-2019, 5:30 PM
    • Aplynx is not online. Last active: 09-19-2019, 11:14 AM Liam
    • Top 10 Contributor
    • Joined on 05-04-2010
    • New Jersey
    • Master
    • Points 1,707

    Yes, as the name isn't going to be resolved the hostname isn't needed. You just need the name you see at the top left of the GUI. It will encrypt and use it to authenticate. 

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