Failed to delete client

Last post 06-19-2019, 3:30 AM by HaschkeD. 3 replies.
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  • Failed to delete client
    Posted: 06-14-2019, 6:06 AM

    Hi. I am trying to delete a client (VMWare virtual server). I did "Deconfigure" and the icon in the "Client Computers" tree is dimmed.

    When I right-click it, though, and select "Delete", after I enter the "erase and reuse media" text, I get a dialog box message Error: "Failed to delete Client". No indication of why it failed.

    Anybody know how to trouble-shoot this?


  • Re: Failed to delete client
    Posted: 06-19-2019, 12:59 AM

    Hi Dennis 

    On the CommServe there is a log file call "EvMgrS.log", can you please share a snippet of the log when you attempt to "Delete" the client 

    This might provide more information on the cause of the error

    Kind regards


  • Re: Failed to delete client
    Posted: 06-19-2019, 2:05 AM

    Hi Dennis.. 

    I've seen this also... I didn't get any indication of why either. 

    My issue was that the CVLT Virtual Server Agent was listed in the Array Management. This was tied to a vCenter instance I was trying to delete. I had to delete this one first, and then I was able to delete virtual server client itself...  Maybe the same issue at your end?



  • Re: Failed to delete client
    Posted: 06-19-2019, 3:30 AM

    Bingo...that's it.
    Thank you very much.....

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