Unable to download software packages hotfixes, sync'ing cache issues etc...

Last post 07-30-2019, 11:28 AM by Liam. 2 replies.
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  • Unable to download software packages hotfixes, sync'ing cache issues etc...
    Posted: 07-21-2019, 3:00 PM

    I am having a hell of a time understanding why I cant download updated software packs & hotfixes, even if I have the software sitting within the SoftwareContent store, It wont sync. The location is correct but still fails, Example, I have older v10 Process Manager agents I need to upgrade to v11SP15 which is what I have sitting within the remote Software cache, the sync status states invaild even though its a vaild location. The process fails, also when installing the client to a new client it wont push from the Commcell Console.

  • Re: Unable to download software packages hotfixes, sync'ing cache issues etc...
    Posted: 07-22-2019, 8:32 AM

    Try changing the download cache path to the root folder. I had same issues, and it turns out that the path for the SP/hotfixes or SP 15 along with the name of the zip exceeded microsoft char allowed in paths. I changed to E:\ and it downloaded fine.

    There is a document in the


    JFP
  • Re: Unable to download software packages hotfixes, sync'ing cache issues etc...
    Posted: 07-30-2019, 11:28 AM
    • Aplynx is not online. Last active: 10-18-2019, 2:25 PM Liam
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    • Joined on 05-04-2010
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