1 Touch Restoration is stuck at 16 percentage and still running for more than 24 hours

Last post 08-02-2019, 4:49 PM by StorageGuy007. 1 replies.
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  • 1 Touch Restoration is stuck at 16 percentage and still running for more than 24 hours
    Posted: 08-02-2019, 8:40 AM

     

    I am using Commvault V11 SP15 Backup server and trying restore Windows server 2008 R2 backed up image on Dell T310 sever.

     

    I am using CV11 SP15 1 Touch x(64) image with injected drivers of Dell T310.

     

    Already tried to redo the test but again its getting stuck at 16 percent for hours and not progressing furthur.

     

    Please let me know if anyone encounterd the same issue.Please advice me for possible workaround to resolve this issue.


    Attachment: 1 Touch.jpg
  • Re: 1 Touch Restoration is stuck at 16 percentage and still running for more than 24 hours
    Posted: 08-02-2019, 4:49 PM

    Hydchamp,

    can you interrupt that process with shift+F6 and a CMD prompt should appear. Check these logs.

    Please get the logs from the following location on WinPE :

    X:\CVBMR\OneTouch\ClientFiles

    X:\CVBMR\OneTouch\LogFiles

    X:\Widows\Temp


    Gary Seibak
    Technical Account Manager - Commvault
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