I have a problem with a client.
The backup failed with this message :
"Number of restarts has exceeded the maximum number allowed "
I have increased the number of restarts (save is ok), but I would like to know the root cause.
In the Job events I have this messages :
Major 80,618,534 8,193,231 8/5/2019 1:40:02 AM clBackupParent cnspu 6:12 Job Status notification failed. Please check the following: 1. CommServe connectivity 2. Services are running on client and the CommServe. Attempt to restart.
Major 80,618,524 8,193,231 8/5/2019 1:40:00 AM clBackupChild cnspu 6:22 Backup pending: failed to close Metadata file for error [-1]. Please check the following: 1. CommServe and MediaAgent connectivity 2. Services are running on client, CommServe and the MediaAgent. Attempting to restart.
The messages indicates a communication issue, but all is OK ( check readiness is OK, telnet on the port 8400 between Media server and client in the both side is OK)
You can find the logs in attachment, maybe you will see something :)