We need help with "Browse and restore" option. We are backing up our virtualization environment (VMWare) using snapshots through Intellisnap (with Hitachi engine CCI Thin Image). This is working well and we have hardware snapshots in our arrays but they have a low retention.
These snap backups have configured "backup copy" jobs that replicate these hardware snapshots to our backup library with a larger retention.
When snap backup is not expired, we can "Browse and restore" from it and using the "copy from precedence" option we are able to restore from the "Backup copy" (which is our secondary copy in the backup library).
However, when snap backup is expired, we only can see the Backup copies (from backup history for a subclient) and the "Browse and restore" option is not working. It's said, we have a large retention for these backups that we can't use because we don't know how to restore from them.