2 factor authentication

Last post 05-21-2020, 2:44 AM by Markisha1979. 4 replies.
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  • 2 factor authentication
    Posted: 11-27-2019, 11:03 AM

    Hello there,

    is it possibile to configure the 2 F.A. to stop sending pin via email messages?

    I know that the first email message is mandatory because it contains the Secret Key, but is there a way to configure commvault to send only this first email messages?

    This is the concern of one of our customer:

    If someone gets access to my laptop, automatically can access to my outlook because of SSO.

    So, if someone launch the commvault console it receive the message "2 factor auth enabled, please check your email" and as results it has my credential and also the pin....

    thank you in advance

  • Re: 2 factor authentication
    Posted: 05-20-2020, 8:25 AM

    Hi Markisha,

    Looking at the overview for 2FA you can select Email, Mobile Apps or Desktop Application to obtain the PIN.



  • Re: 2 factor authentication
    Posted: 05-20-2020, 8:43 AM


    Thank you for your reply.

    I read the doc. I know that I can use mobile and desktop app, but what I'm asking for is to completely disable sending pin via email for security reason....

  • Re: 2 factor authentication
    Posted: 05-20-2020, 9:32 AM

    In the command centre, create custom email templates for the two factor auth email.

    Re-write the template wording - removing the bits with $PIN$ etc as needed.


    The template can be found here: Command centre > Manage > Customization > Email templates

    If you dont already have a template and are using the defaults, click 'Add template' and choose 'email type' as 'two factor authentication'.

    Here is my config: https://i.imgur.com/8zd1hg2.png

    I have also created a template for the inital email containing the secret.  I cant remember now if this also included a PIN - worth checking.  This template has a 'email type' of 'two factor authentication with secrete key' (sic).

  • Re: 2 factor authentication
    Posted: 05-21-2020, 2:44 AM

    Many thanks Nicholas!

    you ARE THE GUY!!!!

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