SSL authentication problem.

Last post 03-22-2020, 9:53 AM by Maly128. 13 replies.
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  • SSL authentication problem.
    Posted: 01-02-2020, 6:06 AM

    Hello everyone, 

    After implemtnation backup in one remote site everything was wroking prorpely until restart of Swtich. Configuration on them had been lost. Together with collague from netowrk team configuration had been recovered. But after a few days sometimes hours connection between Commserv and servers from remote site missed. In remote site I have got: 

    • Media Agnet - physical server. 
    • Proxy Commvault - Virtual Machin
    When I open the CVD log file from the proxy server. There is error: 
    CVClientPerformanceHistory::SendPerfLogFilesToCS() - ANNAK10:Not Media Agent with needed roles and not a CommServer. Will not upload PerfLog System files. 5588 1874 01/02 08:08:00 --- additionalSettingsRefresh() - Cleaning temporary key. 5588 1c0 01/02 08:08:00 --- CCVDSpaceCheck::CleanupIdleEventConnections() - Invoking CleanUp Idle Event Connections. 5588 fbc 01/02 08:08:25 ### CCVIOMonitorLib::MonitorThreadStatic(328) - Total time spent in Anomaly detection: 0.001103 5588 fbc 01/02 08:08:25 ### CCVIOMonitorLib::MonitorThreadStatic(329) - Time spent in Anomaly detection algorithm: 0.000000 5588 8d4 01/02 08:08:38 ### CvNetworkPool::cvnpSetLastError(950): -Debug-: Critical -- CvNetworkPool::getSessionObject(632): -Error-: getSessionObject() - Failed to start a Session. Error Message: 0x80072746:{CvNetworkPool::startASession(510)} + {CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(3932:1700)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed} 5588 8d4 01/02 08:08:38 ### [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer. 5588 8d4 01/02 08:09:17 ### [ClientSessionWrapper::connectToCS] Error connecting to svc [AppManager network access] on CS. [0x80072746:{CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(3932:1700)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed}] 5588 8d4 01/02 08:09:17 ### ClientInterfaceNet::lookup() - [ClientSessionWrapper::connectToCS] Error connecting to svc [AppManager network access] on CS. [0x80072746:{CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(3932:1700)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed}] 5588 4f4 01/02 08:09:17 ### CvNetworkPool::cvnpSetLastError(950): -Debug-: Critical -- CvNetworkPool::getSessionObject(632): -Error-: getSessionObject() - Failed to start a Session. Error Message: 0x80072746:{CvNetworkPool::startASession(510)} + {CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(3932:1700)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed} 5588 4f4 01/02 08:09:17 ### [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer. 5588 11d4 01/02 08:09:56 ### CvNetworkPool::cvnpSetLastError(950): -Debug-: Critical -- CvNetworkPool::getSessionObject(632): -Error-: getSessionObject() - Failed to start a Session. Error Message: 0x80072746:{CvNetworkPool::startASession(510)} + {CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(3932:1700)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed} 5588 11d4 01/02 08:09:56 ### [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer. 5588 4f4 01/02 08:09:56 ### [ClientSessionWrapper::connectToCS] Error connecting to svc [AppManager network access] on CS. [0x80072746:{CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(3932:1700)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed}] 5588 4f4 01/02 08:09:56 ### ClientInterfaceNet::lookup() - [ClientSessionWrapper::connectToCS] Error connecting to svc [AppManager network access] on CS. [0x80072746:{CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(3932:1700)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed}] 5588 11d4 01/02 08:10:34 ### [ClientSessionWrapper::connectToCS] Error connecting to svc [AppManager network access] on CS. [0x80072746:{CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(3932:1700)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed}] 5588 11d4 01/02 08:10:34 ### CVGlobalParam::getProperty() - Error [150995032-[ClientSessionWrapper::connectToCS] Error connecting to svc [AppManager network access] on CS. [0x80072746:{CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(3932:1700)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed}]] fetching GlobalParam [DisableGeoLocation] 5588 1874 01/02 08:10:34 ### CvNetworkPool::cvnpSetLastError(950): -Debug-: Critical -- CvNetworkPool::getSessionObject(632): -Error-: getSessionObject() - Failed to start a Session. Error Message: 0x80072746:{CvNetworkPool::startASession(510)} + {CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(3932:1700)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed} 5588 1874 01/02 08:10:34 ### [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer. 5588 1874 01/02 08:11:12 ### [ClientSessionWrapper::connectToCS] Error connecting to svc [AppManager network access] on CS. [0x80072746:{CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(3932:16f8)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed}] 5588 1874 01/02 08:11:12 ### ClientInterfaceNet::lookup() - [ClientSessionWrapper::connectToCS] Error connecting to svc [AppManager network access] on CS. [0x80072746:{CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(3932:16f8)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed}] 5588 1874 01/02 08:11:12 ### CvRegistryManagerClnt::initialize() - Failed to get client id for client[wderosi016] 5588 8d4 01/02 08:11:12 ### CvNetworkPool::cvnpSetLastError(950): -Debug-: Critical -- CvNetworkPool::getSessionObject(632): -Error-: getSessionObject() - Failed to start a Session. Error Message: 0x80072746:{CvNetworkPool::startASession(510)} + {CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(3932:16f8)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed} 5588 8d4 01/02 08:11:12 ### [ClientSessionWrapper::connectToCS] Connnecting to [AppManager network access] service on CommServer. 5588 8d4 01/02 08:11:50 ### [ClientSessionWrapper::connectToCS] Error connecting to svc [AppManager network access] on CS. [0x80072746:{CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(3932:16f8)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed}] 5588 8d4 01/02 08:11:50 ### RunCommservReportContent() - Failed to unserialize SearchServerConfig resp xml []" 
    Connection between Commserv and proxy server had been checked by ping command. 
    Services on proxy server had been verified. 
    Please help me where I can get infromation about root case, any advices? 
    Regards, 
    Michal 

  • Re: SSL authentication problem.
    Posted: 01-03-2020, 1:46 AM

    Hi Michal, the way the information has been copied into the forum is hard to read. However, I have observed that SSL connection issues can occur if the clock difference is too great, can you rule this out?

  • Re: SSL authentication problem.
    Posted: 01-03-2020, 2:08 AM

    Hello, 

    Thanks for replay I checked time for 3 servers: 

    • Commserv
    • Proxy Server
    • Media Agent

    And time on them are the same. So we can rule out that option. 

    Moreover after restart proxy server backup started without any issues. But problem occurs after few hours from restart point. 

    Regards, 

    Michal 

  • Re: SSL authentication problem.
    Posted: 01-03-2020, 2:38 AM

    Ok cool. It's always worth the double check (eg NTP not working or time appearing correct but the wrong timezone is set causing a large time skew).

    I assume that the CommServe, MediaAgent and Proxy Server are all the same version?

  • Re: SSL authentication problem.
    Posted: 01-03-2020, 4:53 AM

    Hi, 

    I verified all versions of Commvault on Media Agent, Commserv and Proxy server. All servers have Version 11 SP 16 Hotfix-es package 27. So the reason should be different. 

    Regards, 

    Michal 

  • Re: SSL authentication problem.
    Posted: 01-03-2020, 5:30 AM

    Can you post the \ContentStore\Base\FwConfig.txt files for the CommServe, MediaAgent and Proxy Server?

  • Re: SSL authentication problem.
    Posted: 01-03-2020, 5:49 AM

    Hello, 

    I collected all lofs files as you listed. All configuration logs are in the attachment. 

    Thanks in advance for your fast replay Smile.

    Regards, 

    Michal 

  • Re: SSL authentication problem.
    Posted: 01-03-2020, 5:50 AM

    Hello, 

    I collected all lofs files as you listed. All configuration logs are in the attachment. 

    Thanks in advance for your fast reply Smile.

    Regards, 

    Michal 

  • Re: SSL authentication problem.
    Posted: 01-03-2020, 6:50 AM
    Is the Proxy Server is on the same subnet as the CommServe and MediaAgent? Is there a firewall between them?

    Can you cvping.exe the CommServe from the proxy server? Also check you can cvping.exe the MediaAgent from the proxy server.

    Make sure when you cvping from the proxy server that you use the Commserve hostname that this client uses (this can be found via gxadmin.exe on the proxy server).
  • Re: SSL authentication problem.
    Posted: 01-06-2020, 6:23 AM

    Hi Michal

    From the review of the FwConfig that you have provided the configuration looks to be:

    • CommServe <-> MediaAgent (setup as two-way network route using Port 8403)
    • MediaAgent has throttling rules configured to the Proxy 
    • Proxy has not configuration 
     
    Depending on whether the MediaAgent needs to go through the Proxy to reach the CommServe or has direct communication to the CommServe, there should be another route configured to allow the MediaAgent to communicate to the CommServe. 
     
    Could you please share a screenshot of the Network Route Configuration of the CommServe and the MediaAgent?
     
    If you could share any other details that would be great.
     
    Regards
     
    Winston 
  • Re: SSL authentication problem.
    Posted: 01-07-2020, 4:41 AM

    Hello Winston,

    Firewall is not set between the site where Medai Agent and proxy server appear. 

    I have checked connetivity between Commserv-Media Agent and Proxy Server - Commserv. For all command with using CVPing.exe results are "Connection successful". But right now when I started backup jobs issue is: 

    Error Code: [14:99]

    Description: Index processing on MediaAgent [wderosi030*wderosi030*8400] failed due to a CreateIndex processing error.

    Source: wderosi016, Process: vsbkp

     

    In Media Agent I see in CVD file: 

    3024  f50   01/07 10:24:09 ###### CvNetworkPool::cvnpSetLastError(950): -Debug-: Critical -- CvNetworkPool::getSessionObject(632): -Error-: getSessionObject() - Failed to start a Session. Error Message: 0x80072746:{CvNetworkPool::startASession(510)} + {CCvNetwork::Attach_RemoteService(1496)} + {CCvNetwork::Attach_RemoteService(1465)} + {CCvNetwork::LookupRegisteredPorts(4515)} + {CCvNetwork::LookupRegisteredPorts_Remote(4310)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1104)} + {CCvNetwork::AuthenticateOutGoingConnection(7127)} + {CCvNetwork::AuthenticateOutGoingConnection(7026)/Couldn't perform SSL authentication. Connection:[wdemuni023/wdemuni023.nead.danet/10.84.12.75:8400/8400 cvd.exe(4260:17b4)]} + {cccAuthSocket(1089)} + {_cccAuthSocket(835)/SSL authentication has failed} + {cccSend(1199)/W32.10054.(An existing connection was forcibly closed by the remote host.)-SSL socket send failed}

    When I use process Check readiness for Medai Agent: 

    Client Not Ready. 1. Communication failure between Client wderosi030 and the CommServe. Error returned is:Internal error occurred -5. Please retry the operation.
    MediaAgent Not Ready.

    They are details which I could collect. 

    If You have got any questions, don't hesitate to contat with me. 

    Regards, 

    Michal 

  • Re: SSL authentication problem.
    Posted: 01-07-2020, 5:09 AM

    There are screens from Commserv and Amedia Agent configuration in attached file. 

  • Re: SSL authentication problem.
    Posted: 01-09-2020, 6:31 AM

    Hi Michal

    Can you please setup a one-way network route:

    • On MediaAgent -> add the CommServe and set it as Blocked
    • On CommServe -> add the MediaAgent and set it as Restricted.
    • The MediaAgent will initialize creating the Commvault Tunnel 
    • Retry the Check Readiness
    Regards
     
    Winston 
  • Re: SSL authentication problem.
    Posted: 03-22-2020, 9:53 AM

    Hello Winston, 

    Thanks for that advices. I thnik that our netowrk team changed something and after that everything is working fine. Thanks one more time for Your help. 

    Regards, 

    Michal 

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