backup indexing error

Last post 01-13-2020, 2:14 PM by jszutarski. 3 replies.
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  • backup indexing error
    Posted: 01-13-2020, 3:00 AM

    Hi All

    I'm quite new to Commvault so I'm having a few questions and issues.
    For a particular client I'm having errors with the backup.

    When starting a (full)backup following error is shown:

    Errors: Indexing

    Delay Reason: Unable to find/get filter index for the clientID[], appType[], source...., Process: fsIndexRestore

    is there a way to fix this problem?
    We're using V11, SP16.

  • Re: backup indexing error
    Posted: 01-13-2020, 6:49 AM

    Hi DaveL 

    The error is quite generic and could be caused by various reason. 

    If you can share the fsIndexRestore.log from the MediaAgent it will help to narrow down the cause of the error

    Regards

    Winston 

  • Re: backup indexing error
    Posted: 01-13-2020, 6:58 AM

    Wwong:

    Hi DaveL 

    The error is quite generic and could be caused by various reason. 

    If you can share the fsIndexRestore.log from the MediaAgent it will help to narrow down the cause of the error

    Regards

    Winston 

     

    Hi Winston, where can I find this file?

  • Re: backup indexing error
    Posted: 01-13-2020, 2:14 PM

    On the MediaAgent, wherever you've installed Commvault should have a "Log Files" folder - the file is there.

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