Client Computers - OS Version

Last post 02-04-2020, 9:39 AM by Kay. 4 replies.
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  • Client Computers - OS Version
    Posted: 01-14-2020, 9:36 AM


    The OS Version of virtual machines are obsolete within the Java console Client Computers view.

    The OS Verions within the client properties and in the control center are correct.

    How can the OS Version of virtual machines be updated/refreshed within the Java console Client Computers view?

    Thanks, Kay

  • Re: Client Computers - OS Version
    Posted: 01-19-2020, 4:32 AM

    Hi Kay 

    This doesn't sound like the correct behavior. All the Client Details (Hostname, Clientname, Version and OS) are stored in the CSDB, so this should also be reflected in the Java GUI if this is correct in Command Center. 

    Can you please show an example of this behavior - image?



  • Re: Client Computers - OS Version
    Posted: 01-20-2020, 9:40 AM

    Hi Winston,

    v11.17.10 Java console client computers shows

        Microsoft Windows Server 2008 R2 (64-bit)

    for a VM without iDA...  the properties of this clients shows

    Microsoft Windows Server 2016 or later (64-bit)


    like the report and html5 console.

    Have checked the the Java console on different machines, same behaviour.

    Regards, Kay

  • Re: Client Computers - OS Version
    Posted: 01-21-2020, 3:46 AM

    Hi Kay 

    I would recommend to engage Support to confirm why the Client details is reported differently.

    Kind Regards


  • Re: Client Computers - OS Version
    Posted: 02-04-2020, 9:39 AM

    Hi Winston,

    have opened a ticket...  known issue, addresses in sp18+.

    Thanks, Kay

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