User Mailbox Restore

Last post 03-21-2020, 5:14 PM by Hanzala. 0 replies.
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  • User Mailbox Restore
    Posted: 03-21-2020, 5:14 PM
    Hello,

    I get the following error during user mailbox restore.
    I did not get any results from the research I have done on the subject.
    Anyone experiencing this problem?

     

    Error Code: [14:139]
    Description: Browse failed during searching for results in the index.
    Source: xxx-MA1, Process: CVMailRestoreCoordinator     

     

    CVMailRestoreCoordinator.log ;
    30148 2644  03/22 00:03:44 95647 ExAgentCoordinator::OnIdle_Starting() - All Agents have initialized, Number of Agents ready [1], Agents failed to start [0]
    30148 2644 03/22 00:03:54 95647 ExAgentCoordinator::AssignDataToAgents() - Assigning data [\MB\{E5D5B953XB815X4E71X989FX66C80E73C134 : xxx} : 1] to agent [xxx-MA1_Remote0]
    30148 2644 03/22 00:03:57 95647 ExAgentCoordinator::OnMsgDataOperationover() - Received Status [RETURN_NO_PROCESSING_DONE_SUSPENDED] for data [1] from [xxx-MA1_Remote0]
    30148 2644 03/22 00:03:57 95647 ExAgentCoordinator::OnMsgDataOperationover() - Data [1] returned by agent [xxx-MA1_Remote0] without processing, set it as not processed, and mark it blocked for the agent
    30148 2644 03/22 00:03:57 95647 ExAgentCoordinator::MarkDataFailedIfItsBlockedByAllAgents() - Data [\MB\{E5D5B953XB815X4E71X989FX66C80E73C134 : xxx} : 1] marked as FAILED as its blocked by all running agents
    30148 2644 03/22 00:03:57 95647 ExAgentCoordinator::OnIdle_Running() - All the controllers are in suspended state shutting down all agents in 5 min
    30148 2644 03/22 00:03:57 95647 Message [ExchangeVirtualAgent_EVCAgentShutdown] received from Agent [xxx-MA1_Remote0]
    30148 2644 03/22 00:03:57 95647 ExAgentCoordinator::OnAgentStopped() - Agent [xxx-MA1_Remote0] has stopped due to error [234881163 : Browse failed with error: Search preparation failed. : 1], running for 0.216667 min
    30148 2644 03/22 00:03:57 95647 ExAgentCoordinator::OnIdle_Running() - All the data items are processed, stop all agents
    30148 2644 03/22 00:03:57 95647 CVRemoteAgentServer::MonitorAgents() - There are no running agents
    30148 2644 03/22 00:03:57 95647 Final Restore Job Statistics
    30148 2644 03/22 00:03:57 95647 Shared job specific dir [\\xxx\C$\Mailbox_JobResults\JobResults\CV_JobResults\2\2\95647]
    30148 2644 03/22 00:03:57 95647 Final Restore Job Stats : Mailboxes Successful : [0], Mailboxes Failed : [0], Mailboxes Suspended : [0], Mailboxes Skipped : [0], Successful Items : [0], Failed Items : [0], Ineligible Items : [0], Bytes Read : [0]
    30148 57dc 03/22 00:03:57 95647 setXmlBlob() call received xml [<?xml version="1.0" encoding="UTF-8" standalone="no" ?><JobManager_RstJobDetailsXml><exchOnePass><restoreJob mailboxesFailed="0" mailboxesSkipped="0" mailboxesSuccessful="0"/></exchOnePass></JobManager_RstJobDetailsXml>] for job 95647
    30148 2644 03/22 00:03:57 95647 Sending FAILED complete message to JM, 95647
    30148 112c 03/22 00:03:57 95647 CVJobCtrlLog::unregisterProcess(): successfully removed file [C:\Program Files\Commvault\ContentStore\Base\JobControl\30.148]
     
    thank you
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