I have the project to improve the quality of our Backup Tickets. Its all about Job Status, to have a control if a Client Job has a problem.
Important and NOT part of the Topic is the Backup Enviroment, the Backup Infrastructure. We have an own Team for managing that.
Currently we are using Alerts. When a Job failed or has Errors or runs longer than 24hrs the Alert sends a Mail to ServiceNow, which generates an Ticket an based on the Client Computer Groups, the Ticket will be forwarded to the responsible Team (Linux, SQL, Messaging, Windows, Virtualization).
I want now to improve that. And for that i had the idea to ask the community how do they monitor the (quality of) the Jobs. What are other options, or what can i add/do to increase more the quality of the Customers Backup Jobs with Tickets? Or maybe there a better options than using Alert?
Looking forward and beeing interessted how other large companies handle that :)