Asking other large Enterprise Enviroments Employees: How do you handle CommVault Job Errors with Ticketssystems?

Last post 04-07-2020, 4:21 AM by A1_Expert. 0 replies.
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  • Asking other large Enterprise Enviroments Employees: How do you handle CommVault Job Errors with Ticketssystems?
    Posted: 04-07-2020, 4:21 AM

    Hey Guys!

     

    I have the project to improve the quality of our Backup Tickets. Its all about Job Status, to have a control if a Client Job has a problem.

     

    Important and NOT part of the Topic is the Backup Enviroment, the Backup Infrastructure. We have an own Team for managing that. 

     

    Currently we are using Alerts. When a Job failed or has Errors or runs longer than 24hrs the Alert sends a Mail to ServiceNow, which generates an Ticket an based on the Client Computer Groups, the Ticket will be forwarded to the responsible Team (Linux, SQL, Messaging, Windows, Virtualization).

     

    I want now to improve that. And for that i had the idea to ask the community how do they monitor the (quality of) the Jobs. What are other options, or what can i add/do to increase more the quality of the Customers Backup Jobs with Tickets? Or maybe there a better options than using Alert?

     

    Looking forward and beeing interessted how other large companies handle that :)

     

    BR

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