DDB Verification Error

Last post 05-26-2020, 8:01 AM by Hanzala. 7 replies.
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  • DDB Verification Error
    Posted: 05-15-2020, 5:58 PM
    Hello there,
    I get an error like the following during DDB Verification. I couldn't solve this problem. Does anyone have information ? I would be happy if you help. Thanks.
    Error Code: [13:138] Description: Error occurred while processing chunk [2570854] in media [V_189393], at the time of error in library [Disklib555] and mount path [[***] \\1.1.1.1\Disklib555], for storage policy [GDP_Disklib_555] copy [Primary] MediaAgent [xxx.xxx.xx.xxx.xx]: Backup job [170475]. Mount path inaccessible. Source: xxx, Process: AuxCopyMgr
     
  • Re: DDB Verification Error
    Posted: 05-16-2020, 8:46 AM

    Hi Hanzala,

    If you log into MediaAgent [xxx.xxx.xx.xxx.xx] can you access mount path [[***] \\1.1.1.1\Disklib555]?

    David

  • Re: DDB Verification Error
    Posted: 05-18-2020, 3:49 PM

    Hi David

    I have access to the specified path. We take backups. However, we receive an error during verification.
    Thanks
  • Re: DDB Verification Error
    Posted: 05-19-2020, 8:55 AM

    Time to open a ticket at support! 

  • Re: DDB Verification Error
    Posted: 05-20-2020, 5:38 AM

    Hi Hanzala,

    If you go to the MA and open Windows Explorer then try to access the UNC path from the error does it open? The error here seems to indicate that the MA is unable to access the path. 

    David

  • Re: DDB Verification Error
    Posted: 05-20-2020, 6:45 AM
    Hi David,

    MediaAgent and Commserve servers can access this network path.

    I am launching Full DDB Verification. After typing 757 MB it gives this error. Normally, after this error it is necessary to continue itself.
    Thank You
  • Re: DDB Verification Error
    Posted: 05-25-2020, 11:09 PM

    Hi Hanzala 

    This could be potentially related to the credentials provided to access the UNC path is not reflected correctly within the registry of the MediaAgent 

    For any UNC path access the credentials are stored as encrypted entries on the MediaAgent 

    I would look at validating the credentials (maybe even re-enter it) and then restart the MediaAgent services and re-run the Data Verification 

    Regards

    Winston

  • Re: DDB Verification Error
    Posted: 05-26-2020, 8:01 AM
    Hi Winston,
    "I would look at validating the credentials (maybe even re-enter it)"
    Can you tell me how to do this step.
    Thank you.
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