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WebServer not backing up

Last post 12-04-2020, 3:03 PM by meb_. 0 replies.
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  • WebServer not backing up
    Posted: 12-04-2020, 3:03 PM

    Installed a WebServer a while ago and forgot to configure backups for its DM2 database. Installed SQL agent but when I run a backup I get an error below.

    • Error Code: [30:424]

    Failure Reason: Failed to validate the credentials for instance [SERVER\COMMVAULT]. Please make sure the provided user [serviceaccount] has the sysadmin role. 

    So I login to to SQL with my credentials and only see the SA account as shown on the image

    https://imgur.com/HfePkguMy

    #1- Shouldnt the installation process create a few CV Accounts like sqlexec_cv and sqladmin_cv?

    #2- Knowing that I need to backup my DM2 database, but dont have access, would a repair on my current CV version potentially recreate the missing user accounts?

    Thanks 
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