exchange backup

Last post 03-01-2011, 11:28 AM by JWeir. 7 replies.
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  • exchange backup
    Posted: 03-01-2011, 7:50 AM

    I'm running on commvault 8.0 and this am I'm getting the following error

     

    The Exchange server returned the following error message: [0xc80003fe] - [A disk I/O error occurred. ]. Api: [HrESEBackupSetup()], Item: [First Storage Group]

     

    any help

  • Re: exchange backup
    Posted: 03-01-2011, 7:52 AM

    can you take a look at the windows application event log around the time of this error in the logs ?  There should be some error from Exchange (typically either VSS or MSExchangeIS) with more details as to what caused the failure.


    Wearer of Many Hats
  • Re: exchange backup
    Posted: 03-01-2011, 8:43 AM

    thanks for the reply but nothing in the eventvwr on the exchange server

  • Re: exchange backup
    Posted: 03-01-2011, 8:49 AM

    well that is interesting ...

    Would you be able to post the entire exchange DB backup log for analysis ?

    Typically when HrESEBackupSetup reports an error it is matched with a corresponding error in the application event log, since the error is coming from the Exchange APIs

     

    Can you confirm if there is any Anti-Virus software on this machine, and if the Exchange directories are properly excluded from any Anti-Virus scanner


    Wearer of Many Hats
  • Re: exchange backup
    Posted: 03-01-2011, 8:58 AM

    sorry for that, can you tell me witch file one you like to see

     

  • Re: exchange backup
    Posted: 03-01-2011, 9:01 AM

    ExTiDbBackup.log

    Also, does this happen on all backups on all storage groups, only on certain storage groups, or intermittantly across all jobs.


    Wearer of Many Hats
  • Re: exchange backup
    Posted: 03-01-2011, 9:08 AM

    it's only on the exchange DB backup

  • Re: exchange backup
    Posted: 03-01-2011, 11:28 AM

    Hello,

    You may want to run an NTBackup to see if the issue still occurs outside of CommVault.  I have included a link below:

    http://technet.microsoft.com/en-us/library/aa998870%28EXCHG.80%29.aspx

    JW

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