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Yup, suggest to also reach the account team, they can walk you thru the options available.
The data which previously was consuming your Capacity is still being held most likely if you're meaning to say the overall capacity is not dropping.
If thats the case, you'll need to either deconfigure the subclients which are no longer needed for regular backup or wait till the data is aged
If this isn't whats happening, if you could clarify with ...
Yes, you can make a custom alert react to any Event Viewer alert which pops up in the GUI, in general. I think it will work for this too.
Go to Alerts --> Create a new alert --> Category (select Operation) --> Type (select Event Viewer) click Next to the next screen, select the client and then you will recieve fields where ...