ERROR CODE [6:64]: System state backup of component [System Protected Files;] failed.

Last post 06-04-2015, 3:09 PM by Liam. 7 replies.
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  • ERROR CODE [6:64]: System state backup of component [System Protected Files;] failed.
    Posted: 06-03-2015, 10:29 AM

    Bakup happening with one or more errors please help me to solve this error code.

    ERROR CODE [6:64]: System state backup of component [System Protected Files;] failed.
    Source: QLC2K8SPSQA, Process: clBackup

  • Re: ERROR CODE [6:64]: System state backup of component [System Protected Files;] failed.
    Posted: 06-03-2015, 10:33 AM

    Could be tons of different things. First recycle your VSS then run again.  Try to run a system state backup with out using Commvault and the native windows backup. If that errors its something on the server side that commvault cant fix. 

  • Re: ERROR CODE [6:64]: System state backup of component [System Protected Files;] failed.
    Posted: 06-03-2015, 10:49 AM

    Thank for quick reply will try to do on server side first .

  • Re: ERROR CODE [6:64]: System state backup of component [System Protected Files;] failed.
    Posted: 06-03-2015, 10:51 AM

    Thanks for quick reply i dont have access on server side will ask server admin to check once .

  • Re: ERROR CODE [6:64]: System state backup of component [System Protected Files;] failed.
    Posted: 06-03-2015, 11:23 AM

    Storbak,

    First see if you are having an issue with the System writer by running the following command.

    vssadmin list writers

    If you do not see the system writer present then please follow the below MS KB article

    "System State backup using Windows Server Backup fails with error: System writer is not found in the backup"

    support.microsoft.com/kb/2009272

    If that is correct please review the following KB as this will cover a few issues that could occur with VSS

    https://ma.commvault.com/KB/Details/11453

    Thank You

     

     

  • Re: ERROR CODE [6:64]: System state backup of component [System Protected Files;] failed.
    Posted: 06-04-2015, 2:47 PM

    This KB article may also help

    The System State Backup Job on Windows 2008 Servers Fail to Backup the System Protected Files.

    https://ma.commvault.com/KB/Details/11260

    Adding in this reference as well.

    System Protected Files or Registry Component will fail intermittently for the System State Backup

    https://ma.commvault.com/KB/Details/30085

     

     

     

     

     

  • Re: ERROR CODE [6:64]: System state backup of component [System Protected Files;] failed.
    Posted: 06-04-2015, 2:59 PM
    • Aplynx is not online. Last active: 03-22-2019, 11:30 AM Liam
    • Top 10 Contributor
    • Joined on 05-04-2010
    • New Jersey
    • Master
    • Points 1,524
    Outside of actual VSS errors, it's generally one of two things. 

    1) When you run the command vssadmin list writers you will notice there is no "System Writer" listed. The KB below includes a MSFT "fix" that will correct the issue as long as the writer remains available. I have heard from other customers having the same issue that the writer may disappear again after a reboot. Once the System Writer is available again the system state should complete.


    Answer Title: The System State Backup Job on Windows 2008 Servers Fail to Backup the System Protected Files.
    Answer Link: https://ma.commvault.com/KB/Details/2306

    2) Check the space being allocated for shadow copy in the OS? System State can be quite large on Windows 2008 clients and for this reason the System Protected Files and/or Registry Component(s) can fail during the System State due to lack of space. To see if this is the issue you can remove the limitation in the OS by setting VSS to no limit and run a test backup.
     
    If the failure is intermittent, space is more likely the cause as the shadow copy grows or reduces in size depending on the amount of data being backed up.
     
     
  • Re: ERROR CODE [6:64]: System state backup of component [System Protected Files;] failed.
    Posted: 06-04-2015, 3:09 PM
    • Aplynx is not online. Last active: 03-22-2019, 11:30 AM Liam
    • Top 10 Contributor
    • Joined on 05-04-2010
    • New Jersey
    • Master
    • Points 1,524

     

    • The System State Backup Job on Windows 2008 Servers Fail to Backup the System Protected Files.

    https://ma.commvault.com/KB/Details/11260

     

     

    • System Protected Files or Registry Component will fail intermittently for the System State Backup

    https://ma.commvault.com/KB/Details/30085

     

     

     

     

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