Error sending email.Jobs in Storage Policy Copies Report

Last post 07-13-2018, 5:44 AM by Ola Lawal. 1 replies.
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  • Error sending email.Jobs in Storage Policy Copies Report
    Posted: 01-10-2018, 11:59 AM


    The daily job Storage Policy Copies Report is sending 4 email triggers instead of just 1 email. I didn’t' t changed anything and smtp server can sent 1 copies few days ago.  

    Out of the 4 emails, One one the email trigger has the content. Rest all have the these messages "Error [SmtpStatusCode[GeneralFailure]: The operation has timed out., .] encountered while sending email for report [C:\Program Files\CommVault"

     What is the issues?


    Regards, Nagarajan Velu

  • Re: Error sending email.Jobs in Storage Policy Copies Report
    Posted: 07-13-2018, 5:44 AM

    Hi, Accordomng to your information provided. It it appears that there are SMTP timeouts that are causing the alert to be re-submitted.

    Proposed resolution


    1.) You can increase the timeout period for the email server.

    On the CommServe computer, add the mailTimeOutValue additional setting with the timeout period set to 240000 milliseconds(4 minutes)
    See below refernce to set the mailTimeOutValue on Commserve.
    Please let me know of any further updates.
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